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Guest Experience Expert

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Marriott International

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Madrid

AI generated summary

  • You must be available for a full-time, non-management role in rooms and guest services at Aloft Madrid Gran Via, with job number 25023358 in Madrid, Spain.
  • You will assist guests warmly, maintain public area cleanliness, manage guest relationships, handle check-ins/outs, provide local information, and participate in service training.

Requirements

  • Job Number25023358
  • Job CategoryRooms & Guest Services Operations
  • LocationAloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013
  • ScheduleFull Time
  • Located Remotely?N
  • Position Type Non-Management

Responsibilities

  • Job Posting: Additional Information
  • Job Number25023358
  • Job CategoryRooms & Guest Services Operations
  • LocationAloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013
  • ScheduleFull Time
  • Located Remotely?N
  • Position Type Non-Management
  • Responsabilidades do Trabalho:
  • Atender e servir os hóspedes de maneira eficaz e amigável.
  • Manter a limpeza e organização das áreas públicas do hotel.
  • Colaborar com outros membros da equipe para garantir uma experiência excepcional ao hóspede.
  • Gerenciar relacionamentos com os hóspedes, garantindo sua satisfação e lidando com qualquer feedback ou reclamação.
  • Realizar check-in e check-out dos hóspedes de maneira eficiente.
  • Auxiliar os hóspedes com perguntas e fornecer informações sobre os serviços e a área local.
  • Participar de treinamentos regulares para aprimorar as habilidades e conhecimentos relacionados ao serviço ao hóspede.

FAQs

What is the job title for this position?

The job title is Guest Experience Expert.

Where is the job located?

The job is located at Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Spain, 28013.

What is the employment type for this position?

This is a full-time position.

Is this position management or non-management?

This position is non-management.

Does the company have a commitment to diversity and inclusion?

Yes, Marriott International is committed to providing equal employment opportunities and maintaining a diverse and inclusive culture.

What kind of environment does Aloft Hotels aim to provide for its guests?

Aloft Hotels aims to provide a modern and personalized environment that serves as a connection point for guests, allowing them to engage with people and their surroundings.

What qualities is Aloft looking for in candidates?

Aloft is looking for confident individuals who enjoy expressing themselves and are not afraid to think outside the box.

Is there an emphasis on teamwork at Aloft Hotels?

Yes, joining Aloft Hotels means becoming part of an incredible global team within the Marriott International portfolio.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.