FAQs
What is the job title for this position?
The job title is Guest Experience Supervisor at Protea Hotel by Marriott Sea Point.
What are the primary responsibilities of the Guest Experience Supervisor?
The primary responsibilities include processing guest check-ins and check-outs, verifying guest identity and payment, accommodating guest requests, and maintaining positive relationships with guests and employees.
Is this position management or non-management?
This position is classified as Non-Management.
What is the required education for this role?
The preferred education is a Higher Education Diploma or equivalent.
How much related work experience is required for this job?
At least 1 year of related work experience is required.
Is supervisory experience necessary for this position?
Yes, at least 1 year of supervisory experience is required.
What qualities are important for a candidate applying for this role?
Important qualities include integrity, dependability, positive demeanor, customer service orientation, and adaptability.
What type of communication skills are necessary for this position?
Candidates should possess strong listening, writing, telephone etiquette skills, and proficiency in the English language.
Are there opportunities for development and training within this role?
Yes, the role includes assisting management in training, evaluating, and coaching employees.
Is the Protea Hotel by Marriott an equal opportunity employer?
Yes, the hotel is an equal opportunity employer and is committed to non-discrimination on any protected basis.
What hours will the Guest Experience Supervisor typically work?
The position is full time, but specific working hours may vary based on hotel needs.
What should candidates expect during the application process?
Candidates can expect to be evaluated based on their qualifications, work experience, and ability to deliver exceptional guest service.
What benefits are offered to employees at Protea Hotels?
While specific benefits are not detailed in the job description, Protea Hotels typically offers various employee perks, including career development opportunities and working in a diverse and inclusive environment.
How does the hotel ensure guest satisfaction?
The hotel ensures guest satisfaction by actively listening to guest requests, following up on service needs, anticipating guest preferences, and addressing any concerns in a professional and timely manner.
Where is Protea Hotel by Marriott Sea Point located?
It is located at Arthur's Road, Cape Town, South Africa, 8005.