FAQs
Is this position full-time or part-time?
This position is full-time.
Where is the job located?
The job is located at the Sheraton Frankfurt Airport Hotel and Conference Center in Frankfurt am Main, Hessen, Germany.
What is the job title for this position?
The job title is Guest Service Agent (m/w/d).
What are the main responsibilities of a Guest Service Agent?
The main responsibilities include providing excellent service to guests, addressing their concerns, assisting with check-in and check-out, managing reservations, and offering information about the hotel.
Is prior experience required for this role?
Experience in the hospitality industry or another service-oriented field is preferred.
What computer skills are necessary for this position?
Ideal candidates should have computer knowledge, with experience in Opera being a plus.
What kind of training and development opportunities are available?
There is a wide selection of internal and external training programs, individualized development plans, and excellent advancement possibilities.
Are there benefits for employees?
Yes, benefits include holiday pay, reduced parking, travel cost subsidies, appreciation bonuses, and discounted stays in over 8,500 Marriott Hotels worldwide.
What languages are preferred for this position?
Proficiency in both German and English is required, and knowledge of additional languages is an advantage.
How does the company promote a supportive work environment?
The company fosters a familial and diverse team atmosphere with flat hierarchies, frequent team-building events, and a focus on well-being.
How can I reach the HR team with questions?
You can contact the HR team at hr.frankfurt@marriott.com or by phone at 0 69 69 77 – 12 97.