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Guest Service Associate - F&B Service

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Hyderabad, +1

AI generated summary

  • You need a high school diploma or G.E.D., at least 1 year of related experience, and no supervisory or certifications required.
  • You will serve food and beverages, set tables, communicate with the kitchen about orders, ensure guest satisfaction, maintain cleanliness, process payments, and follow safety protocols.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Serve food courses and alcoholic beverages to guests.
  • Set tables according to type of event and service standards.
  • Answer questions on menu selections.
  • Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Record transaction in MICROS system at time of order.
  • Check in with guests to ensure satisfaction with each food course and/or beverages.
  • Maintain cleanliness of work areas, china, glass, etc., throughout the day.
  • Complete closing duties, including restocking items, turning off lights, etc.
  • Present physical and accurate check to guest and process payment.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

FAQs

Is this position remote or on-site?

This position is not located remotely and is on-site at Le Meridien Hyderabad.

What are the primary responsibilities of a Guest Service Associate in F&B Service?

The primary responsibilities include serving food and beverages, setting tables, answering menu questions, communicating with the kitchen about orders, checking in with guests for satisfaction, maintaining cleanliness, and processing payments.

What qualifications are preferred for this position?

A high school diploma or G.E.D. equivalent and at least 1 year of related work experience are preferred for this position.

Is supervisory experience required for this role?

No supervisory experience is required for this role.

What type of work environment can I expect?

The work environment involves standing, sitting, or walking for extended periods, handling various objects, and adhering to safety and security policies.

What qualities are we looking for in candidates?

We are looking for curious and creative individuals who enjoy connecting with guests and have a deep desire to create memorable experiences.

Are there any safety training requirements?

Yes, employees are required to complete safety training and certifications as part of their responsibilities.

Will I be required to lift heavy objects?

Yes, you may need to lift objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.

Does the company support diversity and inclusion?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

Are uniforms provided, and what is expected regarding personal appearance?

Yes, a uniform is typically provided, and employees are expected to maintain a clean and professional personal appearance at all times.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.