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Guest Service Representative (Front Desk Receptionist)

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Marriott International

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You must manage guest check-ins/outs, process payments, handle requests, provide information, run reports, maintain cash accuracy, and uphold company policies while ensuring a professional appearance.
  • You will manage guest check-ins/outs, process reservations, handle payments, provide information, address requests, maintain logs, and ensure compliance with policies while delivering excellent service.

Requirements

  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment; verify and adjust billing.
  • Activate and file room keys.
  • Process all guest requests and relay messages.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Follow up on any outstanding requests or problems from the previous day and are resolved.
  • Run and review daily reports/logs.
  • Complete designated cashier and closing reports in the computer system.
  • Accept and record wake-up call requests and deliver to appropriate department.
  • Count bank at beginning and end of shift; secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Responsibilities

  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

FAQs

What is the job title for this position?

The job title is Guest Service Representative (Front Desk Receptionist).

Where is the employment location?

The employment location is The Dubai EDITION, located at Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates.

Is this a full-time position?

Yes, this is a full-time position.

Does the position allow for remote work?

No, this position does not allow for remote work; it is an on-site role.

What are the primary responsibilities of a Guest Service Representative?

The primary responsibilities include organizing and conducting guest check-ins/check-outs, processing room reservations, securing payments, relaying guest requests, and providing information about property amenities and local areas of interest.

What skills are desired for this position?

Desired skills include clear communication, professionalism, ability to maintain positive working relationships, and the capability to address guests' service needs effectively.

What is the company culture like at EDITION Hotels?

The company culture at EDITION Hotels emphasizes diversity, inclusiveness, and a people-first approach, focusing on delivering authentic service from the heart.

What is expected in terms of personal appearance for this role?

Employees are expected to maintain a clean and professional appearance as part of their uniform standards.

Are there any physical requirements for this position?

Yes, the job may require standing, sitting, or walking for extended periods, as well as moving, lifting, or carrying objects weighing 10 pounds or less without assistance.

Can you explain the importance of confidentiality in this role?

It is important to maintain confidentiality of proprietary information and protect company assets, ensuring guest privacy and trust.

How does EDITION Hotels view equal opportunity in hiring?

EDITION Hotels is an equal opportunity employer and is committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.