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Handyman - Protea Hotel by Marriott Breakwater Lodge Waterfront

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Marriott International

Oct 30

Applications are closed

  • Job
    Full-time
    Junior Level
  • Engineering
    Facilities Management
  • Cape Town

Requirements

  • High school diploma or G.E.D.
  • Some experience in general maintenance, exterior and interior surface preparation and painting.
  • Experience in hotel engineering/maintenance a plus.
  • No supervisory experience is required.
  • Valid Drivers License (preferred)
  • Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building.
  • Display basic computer skills including inputting air handler schedules and making temperature changes.
  • Lift, carry, reach, bend, and climb ladders.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Move up and down stairs and/or service ramps.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Visually inspect tools, equipment, or machines (e.g., to identify defects).
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
  • Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds.
  • Participate in departmental problem solving teams.
  • Protect and otherwise maintain assigned tool pouch and its tools at the discretion of the Engineering Management.
  • Perform other reasonable job duties as requested.

Responsibilities

  • Respond and attend to guest repair requests.
  • Communicate with guests/customers to resolve maintenance issues.
  • Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication.
  • Visually inspect tools, equipment, or machines.
  • Carry equipment (e.g., tools, radio).
  • Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings.
  • Maintain maintenance inventory and requisition parts and supplies as needed.
  • Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards.
  • Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building.
  • Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area.
  • Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.
  • Program TV's and perform general housekeeping and engineering-related inventory duties.
  • Use the Lockout/Tagout system before performing any maintenance work.
  • Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers.
  • Display basic computer skills including inputting air handler schedules and making temperature changes.
  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Adhere to quality expectations and standards.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Speak with others using clear and professional language.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
  • Move up and down stairs, service ramps, and/or ladders.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Enter and locate work-related information using computers.
  • Perform other reasonable job duties as requested.
  • Clean all engineering areas as directed by Engineering Management.
  • Observe energy and utilities usage in the hotel and on the grounds.
  • Look for ways to conserve energy and report any ideas to the Engineering Management.
  • Maintain the preventive maintenance records, inspections, and rounds using a computer management system.
  • Maintain a proper inventory of parts, materials, equipment, tools, and supplies necessary to perform his/her job.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Respond to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Follow verbal or written directions pertaining to minor maintenance repairs.
  • Keep supervisor updated on assignments.
  • Maintain communication with supervisors to so that all needed materials, tools and supplies are available or on order.
  • Perform daily assigned work orders and follow engineering standard operating procedures.
  • Work with housekeeping staff and other departments to maintain all rooms, buildings, and property in perfect condition.
  • Train and provide technical advice to other engineers as needed or requested.
  • Work in a team environment and effectively interact with all levels of the organization.
  • Work in a neat and efficient manner, keeping work areas clean and well organized.
  • Support the improvement of engineering services that effectively address problems affecting owners, guests and employees.
  • Complete all maintenance or repair assignments in a timely, safe and professional manner.
  • Comply with quality assurance expectations and standards.
  • Transmit information or documents using a computer.
  • Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
  • Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
  • Lift, carry, reach, bend, and climb ladders.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Visually inspect tools, equipment, or machines (e.g., to identify defects).
  • Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds.
  • Participate in departmental problem solving teams.
  • Protect and otherwise maintain assigned tool pouch and its tools at the discretion of the Engineering Management.
  • Perform other reasonable job duties as requested.

FAQs

What is the job title for this position?

The job title is Handyman at Protea Hotel by Marriott Breakwater Lodge Waterfront.

Where is the Protea Hotel by Marriott Breakwater Lodge located?

The hotel is located at Portswood Road, Cape Town, South Africa, 8001.

What are the working hours for this position?

This is a full-time position.

Is this position a management role?

No, this position is a non-management role.

What kind of qualifications are required for the Handyman job?

A high school diploma or G.E.D. is required, along with some experience in general maintenance.

Is prior hotel engineering or maintenance experience preferred?

Yes, experience in hotel engineering/maintenance is considered a plus.

Does this position require any technical skills?

Yes, basic knowledge in areas such as air conditioning, refrigeration, electrical, plumbing, and carpentry skills is necessary.

Is there a physical requirement for this job?

Yes, the job involves physical tasks such as lifting, carrying, and moving objects weighing up to 50 pounds or more.

What personal attributes are important for this role?

Dependability, integrity, positive demeanor, adaptability, and strong communication skills are important.

Does this position require any certifications or licenses?

A valid driver's license is preferred, and safety certifications may be required.

Are there opportunities for career growth within the company?

Yes, there are opportunities for career growth as Protea Hotels by Marriott is part of a larger portfolio of brands with Marriott International.

How should I handle guest service needs in this role?

You should address guests' service needs in a professional, positive, and timely manner, while maintaining a friendly demeanor.

What should I do if I encounter safety hazards while performing maintenance?

You should report any maintenance problems, safety hazards, accidents, or injuries and complete safety training as required.

Are there any specific safety training programs required for this job?

Yes, completing appropriate safety training and certifications is required to perform work tasks safely.

What is the work environment like at Protea Hotel by Marriott?

The work environment is focused on delivering personalized service experiences in a collaborative and inclusive culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

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