FAQs
What is the primary purpose of the Head of Consumer Operations role?
The primary purpose of the Head of Consumer Operations role is to help create accessible, inclusive legal services while ensuring optimal customer outcomes and driving commercial value through continuous improvement.
What team will the Head of Consumer Operations lead?
The Head of Consumer Operations will lead a team of lawyers, paralegals, and support staff within the DLG Legal Services Consumer Services department.
What kind of experience is required for this position?
The position requires recent practical experience in leading legal litigation teams, legal operational management, and experience handling pre and post-litigation claims in various legal areas such as employment disputes and inheritance/probate.
Where is the Head of Consumer Operations position located?
The position can be based in either the Bristol (BS1 6JX) or Leeds (LS1 4AZ) office.
What benefits are offered for the Head of Consumer Operations role?
Core benefits include an annual performance bonus, a generous leave allowance, private pension contribution, private medical insurance, life insurance, and discounts on home, motor, and pet insurance.
Who does the Head of Consumer Operations report to?
The Head of Consumer Operations reports to the Head of DLG Legal Services and is part of the Senior Leadership Team.
Is a legal qualification necessary for this role?
Yes, a legal qualification such as being a Solicitor or Fellow of Chartered Legal Executives is preferred.
What type of working model is offered for this role?
The role offers a hybrid working model, combining the best parts of home and office working.