FAQs
What is the main purpose of the Head of Network Performance & Optimisation role?
The main purpose of this role is to drive operational efficiency, manage teams, and deliver continuous improvement while overseeing network performance and supporting key project initiatives within Bupa's healthcare management program.
What type of work environment can I expect?
You can expect a collaborative and dynamic work environment that embraces experimentation and utilizes agile methods, with a focus on human-centered design thinking.
What kind of experience is required for this position?
Candidates should have strong leadership and people management skills, experience in operational change, and a solid understanding of market and competitor analysis, preferably within the healthcare or health insurance sectors.
Will I be responsible for managing teams?
Yes, you will lead and manage operational teams to ensure smooth execution of processes and drive efficiency programs.
How important is continuous improvement in this role?
Continuous improvement is a key focus of this role; you will need to promote and drive initiatives that align with Bupa's strategic objectives to enhance operational performance.
What tools or methodologies do we leverage?
We leverage agile ways of working and human-centered design thinking as central methodologies to continuously improve our operational processes.
Is experience in the Australian health sector beneficial?
Yes, understanding the Australian health sector and health insurance landscape is beneficial for this role.
What aspects of the role involve stakeholder management?
The role involves managing internal stakeholders effectively, fostering collaboration across departments, and building strong business relationships at a senior level.
Are there opportunities for professional and personal growth in this position?
Yes, this role offers a variety of opportunities for professional and personal growth within a customer-focused and rewarding field.
What benefits does Bupa offer its employees?
Bupa rewards its employees through various initiatives that support health, wellbeing, and career development, including the Viva Healthier and Happier program, which offers health benefits for all employees.