FAQs
What is the job title for this position?
The job title for this position is Head of Service Transition.
Where is the job located?
The job is located at BL9 8RR.
What are the working hours for this position?
The working hours for this position are 40 hours per week, Monday to Friday.
What experience is required for this role?
A minimum of 10 years of experience in IT service management, with at least 5 years in a leadership role overseeing service transition activities is required.
Is experience in the retail industry necessary?
While not mandatory, experience in the retail industry or a similar fast-paced environment is considered a plus.
What educational background is preferred for the Head of Service Transition role?
A Bachelor's degree in information technology, Computer Science, or a related field is preferred.
Are there any certifications that are highly desirable for this position?
Yes, relevant certifications such as ITIL Expert, ITIL Service Transition, or PMP are highly desirable.
What skills are important for this position?
Important skills include leadership and management, technical expertise in ITIL processes, contract and vendor management, and experience in service management.
What are the main responsibilities of the Head of Service Transition?
Key responsibilities include developing change management strategies, overseeing release management, maintaining a knowledge management framework, managing the CMDB, service reporting, managing contracts with third-party providers, and leading a high-performing team.
What benefits does the company offer?
Benefits include an incremental holiday allowance, staff discounts, a bike discount scheme, discounted gym membership, personal development opportunities, and access to apprenticeships and accredited qualifications.
How can I apply for this position?
You can apply for this position by pressing the Apply Now button.
What should I do if I don't hear back about my application?
If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion.
Will there be an opportunity for a first-stage meeting after applying?
Yes, applications that meet the skills criteria will be contacted for a first-stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.