Head of User Experience & Design

BBC

16d ago

Applications are closed

Job
Full-time
Expert Level
Design
Product
London

Requirements

Significant experience leading UX and Service Design within a complex, multi-platform organisation.
A proven track record of developing and executing UX strategies that have delivered measurable impact.
Deep expertise in user-centred design, usability, accessibility, and service design methodologies.
Experience scaling design teams, mentoring senior practitioners, and developing UX leadership capabilities.
Strong stakeholder engagement skills, with the ability to influence and collaborate across business and technology teams.
A user-centric mindset with the ability to balance business goals with audience needs.
Experience implementing and scaling design systems across multiple products and platforms.
A strong grasp of design governance, ensuring compliance with legal and ethical standards.
Background in news media, audio, video, or other content-rich digital experiences.
Experience working in both B2B and D2C digital environments.
Familiarity with emerging technologies such as AI, voice interfaces, and immersive experiences.
Experience working within agile, cross-functional teams to deliver high-quality digital products.

Responsibilities

Define and drive the overarching UX and Service Design strategy across a diverse portfolio, ensuring alignment with business and audience needs.
Champion and integrate service design thinking into product development to deliver seamless, end-to-end user experiences.
Collaborate with business and product leaders to shape the vision and roadmap while ensuring a best-in-class user experience.
Advocate for accessibility, inclusivity, and ethical design practices, ensuring our products serve all audiences effectively.
Engage with the broader UX function within public service, aligning design principles, processes, and governance where relevant.
Lead, mentor, and develop a high-performing team of UX Designers, UI Designers, and Service Designers.
Foster a collaborative, innovative culture that drives sustained excellence in design and user experience.
Implement best practices in UX leadership, including career development, coaching, and succession planning to nurture future design leaders.
Create an environment that encourages experimentation, learning, and cross-functional collaboration.
Oversee UX operations, ensuring teams are effectively resourced and working within budget.
Develop a robust UX measurement framework, defining success metrics to track the impact of design improvements.
Drive continuous improvements in design processes, tooling, and methodologies to enhance efficiency and effectiveness.
Advocate for design systems, information architecture, and scalable UI frameworks that improve consistency across our digital ecosystem.
Work closely with peer functions - Product, Engineering, and Delivery - to embed UX principles into the product development lifecycle.
Build strong relationships with peers in Product, Engineering, and Data to ensure alignment and shared accountability for delivering user value.
Act as a thought leader in UX and service design, representing BBC Studios internally and externally at industry events and discussions.
Foster a culture of high performance and design excellence, ensuring that user experience remains central to decision-making.

FAQs

What is the job title for this position?

The job title is Head of User Experience & Design.

Where is the office base for this position?

The office base is in London, specifically at TVC.

What is the closing date for applications?

The job closing date is 21/04/2025.

What is the salary range for this role?

The salary range is £110,000 - £120,000, depending on relevant skills, knowledge, and experience, plus a London Weighting Allowance of £5,319 and a 25% bonus.

What qualifications are required for this role?

Significant experience in leading UX and Service Design within a complex, multi-platform organization is required, along with a proven track record of developing and executing impactful UX strategies.

What is the expected work schedule for this role?

The role entails a flexible 35-hour working week for work-life balance.

Is there a requirement for submitting a portfolio?

Yes, applicants are required to submit a portfolio link along with their resume when applying.

What benefits are offered to employees in this position?

Benefits include competitive salary packages, 26 days holiday (plus an additional Corporation Day), parental leave, a defined contribution pension scheme, life assurance, and access to various courses and workshops for career progression.

What responsibilities does the Head of UX & Design have?

Responsibilities include defining and driving UX and Service Design strategy, leading and mentoring design teams, fostering a culture of design excellence, and collaborating with business and product leaders to enhance user experiences.

Does BBC Studios promote diversity and inclusion in its hiring process?

Yes, BBC Studios is committed to building a culturally diverse workforce that represents the audiences they serve and encourages applications from candidates of diverse backgrounds.

BBC

Make the moments that matter. #YouMakeTheBBC

Entertainment & Media

Industry

10,001+

Employees

1922

Founded Year

Mission & Purpose

The BBC is the world’s leading public service broadcaster. We’re impartial and independent, and every day we create distinctive, world-class programmes and content which inform, educate and entertain millions of people in the UK and around the world. We do this across: - A portfolio of television services, including the UK’s most-watched channel BBC One, the pioneering online youth service BBC Three, and our multi award-winning channels for children, as well as national and regional television programmes and services across England. Northern Ireland, Scotland and Wales - Ten UK-wide radio networks, providing the best live music broadcasting in the UK, as well as speech radio which informs, educates and entertains. We also have two national radio services each in Scotland, Wales and Northern Ireland and 39 local radio stations across England and the Channel Islands, providing an invaluable and unique service to listeners across the UK - Our digital services including BBC News, Sport, Weather CBBC and CBeebies, iPlayer and BBC Sounds, BBC Red Button and our vast archive - BBC World Service television, radio and online on more than 40 languages