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Hotel Cleanliness Expert (Public Attendant) - Protea Hotel by Marriott Mowbray

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Marriott International

Jan 24

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Facilities Management
  • Cape Town

Requirements

  • No high school diploma/No G.E.D. equivalent
  • At least 6 months work experience is required
  • No supervisory experience is required

Responsibilities

  • Clean public and employee restrooms and showers.
  • Clean glass in public and employee areas.
  • Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment.
  • Dust surfaces in assigned area.
  • Empty trash containers, ashtrays, and ash urns in public areas into proper containers.
  • Inspect condition of furniture for tears, rips, and stains and report damages.
  • Clean and maintain lights.
  • Post caution signs to limit traffic when necessary.
  • Contact other departments directly for urgent repairs.
  • Respond promptly to requests from guests and other departments.
  • Identify and report preventative or other maintenance issues in public areas or guest rooms.
  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
  • Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

FAQs

What is the job title for this position?

The job title is Hotel Cleanliness Expert (Public Attendant).

Where is the job located?

The job is located at Protea Hotel by Marriott Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, 7925.

What is the job schedule?

The job schedule is full-time.

Is this position management-level?

No, this position is non-management.

What are the primary responsibilities of the Hotel Cleanliness Expert?

The primary responsibilities include cleaning public and employee restrooms, cleaning glass in public areas, dusting surfaces, emptying trash containers, reporting damages, and responding promptly to guest requests.

What safety protocols should be followed in this role?

Employees should follow company safety and security policies, use appropriate personal protective equipment (PPE), report accidents or injuries immediately, and adhere to procedures for handling hazardous materials.

Is prior experience required for this position?

Yes, at least 6 months of work experience is required.

What physical tasks are involved in this job?

Physical tasks include moving, lifting and carrying objects, pushing and pulling machinery, standing or walking for extended periods, and moving through various spaces.

Are there any educational requirements for this job?

There are no specific educational requirements; no high school diploma or G.E.D. equivalent is necessary.

How does the hotel ensure guest relations are maintained?

Employees are expected to address guests' service needs in a professional manner, actively listen to concerns, and ensure a welcoming atmosphere.

Are there opportunities for career growth within the Protea Hotels by Marriott?

Yes, joining Protea Hotels provides opportunities for career growth within a well-recognized hospitality brand under Marriott International.

What type of training is provided for safety and compliance?

The hotel provides safety training and certifications to ensure employees are well-prepared to perform their duties safely and according to company policies.

Does the company have a commitment to diversity and inclusion?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

What should I do if I encounter a maintenance issue while performing my duties?

You should report any maintenance problems or safety hazards to your manager or supervisor immediately.

Is there a specific uniform requirement for this position?

Yes, employees must ensure their uniform and personal appearance are clean, hygienic, and professional in compliance with company policies.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

OpportunitiesView all

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