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HR / Operations Manager

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Aramark

1mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Bardstown

AI generated summary

  • You need 2+ years in employee relations, a relevant degree, strong communication skills, knowledge of employment laws, confidentiality, and proficiency in Microsoft Office. Bilingual preferred.
  • You will resolve employee relations issues, consult on compliance, manage investigations and leave cases, review metrics, and assist with HR projects and audits.

Requirements

  • 2 + years of experience in employee relations or related experience
  • Bachelor's degree in HR or a equivalent experience required
  • Strong written and verbal communication skills; able to communicate with tact and diplomacy
  • Ability to influence others on policies, practices, and procedure
  • Effective at capturing and synthesizing information from multiple parties
  • Solid understanding of employment laws
  • Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
  • Proficient in Microsoft Office and experience with case management technology preferred
  • Bilingual preferred

Responsibilities

  • Resolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice.
  • Provide consultation to managers on policies and compliance regarding employment-related matters.
  • Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.
  • Conduct interviews and prepare relevant documentation using investigation guidelines.
  • Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
  • Interact with internal (COs, Field HR) and external resources (vendors) to acquire needed information to lead work to completion.
  • Coordinate all leave of absence cases to include general administration, comprehensive case management, and compliance with all related policies and employment laws.
  • Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
  • Assist with HR projects and initiatives as the need arises; audit SharePoint site to ensure information is current and accessible.

FAQs

What is the primary responsibility of the HR Operations Manager?

The primary responsibility of the HR Operations Manager is to provide support to managers and employees regarding HR policies and practices, and to promote positive employee relations by solving day-to-day workplace matters.

How many years of experience are required for this position?

The position requires a minimum of 2 years of experience in employee relations or related experience.

Is a Bachelor's degree necessary for this role?

Yes, a Bachelor's degree in HR or equivalent experience is required for this role.

What skills are essential for the HR Operations Manager?

Essential skills include strong written and verbal communication, the ability to influence others, effective information synthesis, a solid understanding of employment laws, and proficiency in Microsoft Office.

Are bilingual candidates preferred for this position?

Yes, bilingual candidates are preferred for the HR Operations Manager position.

What type of cases will the HR Operations Manager be coordinating?

The HR Operations Manager will be coordinating all leave of absence cases, including general administration, comprehensive case management, and compliance with related policies and employment laws.

Will the job duties change or new ones be assigned?

Yes, job duties may change or new ones may be assigned without formal notice as necessary to meet commitments.

How is employee relations addressed in this position?

The HR Operations Manager resolves general employee relations issues, provides direction and recommendations to leadership, and investigates employee complaints and concerns regarding employment practices.

Is there a specific technology experience preferred for this role?

Yes, experience with case management technology is preferred for this position.

Where can I learn more about working at Aramark?

You can learn more about working at Aramark by visiting http://www.aramarkcareers.com or connecting with us on social media platforms like Facebook, Instagram, and Twitter.

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Aramark

Reach For Remarkable

Travel & Leisure
Industry
10,001+
Employees
1939
Founded Year

Mission & Purpose

Aramark proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world with food, facilities, and uniform services. Because our culture is rooted in service, our employees strive to do great things for each other, our partners, our communities, and our planet.