HR Service Center Representative I/II

Cleveland Clinic

Feb 19

Applications are closed

Job
Full-time
Junior Level
Customer Relations
People, HR & Administration
Beachwood
Remote

Requirements

High school diploma or GED.
Two years of customer service experience.
Proficient in general word processing, spreadsheets, HR systems and call center technology tools.
Bachelor's or master's degree. This may substitute the experience requirement.
Human resources service delivery experience, including HR administration, benefits administration or other related disciplines.
Project or account management experience.
Ability to perform work in a stationary position for extended periods.
Ability to travel throughout the hospital system. For some roles, ability to travel to other locations, including international travel.
Ability to operate a computer, audio visual and other office equipment.
Ability to communicate and exchange accurate information, including the ability to deliver any applicable training in person and virtually.
In some locations, ability to move up to 25 lbs.
Follows Standard Precautions using personal protective equipment.

Responsibilities

Provide first point of contact support to incoming calls, emails and requests from customers (caregivers, managers, candidates, dependents, etc.) to answer questions, resolve issues and respond to inquiries related to broad HR-based processes and systems.
Record caller inquiries and requests and communicate resolutions and update cases using case management tools.
Maintain customer contact until the request is resolved, including information customers of status and resolution.
Provide accurate, consistent and timely responses to HR process, system and policy requests which are considered to be routine requests and require limited research.
Perform basic administration processing and approval of transactions, data input and documentation verification.
Educate caregivers on company practices and tools (HR Portal, ESS, MSS, etc.) to encourage caregivers to resolve questions on their own.
Meet key performance measures, such as first call resolution, average answer speed and call quality.

FAQs

Is this position fully remote?

Yes, this position is fully remote and will require you to work from home during the specified hours.

What are the working hours for this position?

The working hours are from 8:30 a.m. to 5:00 p.m. Monday through Friday.

Is this a permanent position?

No, this is a temporary position available until the end of December 2025.

Will I be eligible for benefits?

As a temporary position, you will not be eligible for benefits.

What qualifications are needed for this position?

A high school diploma or GED and two years of customer service experience are required. Proficiency in word processing, spreadsheets, HR systems, and call center technology tools is also necessary.

Are there any preferred qualifications for applicants?

Yes, a bachelor's or master's degree and human resources service delivery experience are preferred qualifications that may substitute the experience requirement.

What type of training will be provided?

Orientation will be virtual on the first day, followed by online learning modules and additional training conducted virtually over a 30-60 day period.

What is the pay range for this position?

The pay range is $16.47 to $23.61 per hour, depending on experience and qualifications.

What kind of support will I be providing in this role?

You will provide first point of contact support for HR-related inquiries, helping caregivers, candidates, retirees, and hiring managers navigate HR processes and systems.

Will my work involve travel?

No, this position primarily requires working from home, so there is no travel involved. However, you may need to communicate effectively using various technologies.

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Mission & Purpose

Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Florida Cleveland Clinic Canada Cleveland Clinic Abu Dhabi Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations. Our family health centers offer: Outpatient care Primary care Numerous subspecialties Numerous locations All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.

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