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Human Resources Specialist I

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Indiana University Health

22d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Indianapolis

AI generated summary

  • You need a High School Diploma/GED (Associate's preferred), 0-3 years of experience, call center and HR experience favored, HDI certification (to obtain within 6 months), and Microsoft skills.
  • You will provide HR support via calls and requests, manage Oracle HR transactions, troubleshoot issues, and collaborate with HR colleagues to address team member needs efficiently.

Requirements

  • High School Diploma/GED is required. Associate's Degree is preferred.
  • Requires 0-3 years of relevant experience.
  • Previous call center experience preferred.
  • Previous Human Resources experience preferred.
  • Help Desk Institute (HDI) certification is required to have or obtain within 6 months of hire (department will pay for certification).
  • Requires experience in Microsoft programs (Word and Excel).

Responsibilities

  • Serves as the first point of contact for the HR Service Center, which is available for all IU Health team members statewide, to receive support and guidance on a variety of Human Resources programs and policies.
  • Handles a high-volume of inbound calls and written requests regarding Oracle HR transactions, benefit programs and enrollment procedures, leave programs, HR policies and programs.
  • Processes, troubleshoots, and approves a high-volume of Oracle HR transactions and verifications of team member data to support statewide operations.
  • Participates in testing for system updates or enhancements and helps identify HR trends and issues that impact all team members.
  • Partners with other HR colleagues across the system to ensure team member needs are addressed appropriately in an efficient and professional manner.

FAQs

What is the location for the Human Resource Specialist I position?

The position is located at the Gateway Plaza of Indiana University Health.

What are the educational requirements for this role?

A High School Diploma or GED is required, and an Associate's Degree is preferred.

Is previous experience in human resources necessary for this position?

While previous Human Resources experience is preferred, it is not strictly required; 0-3 years of relevant experience is acceptable.

Is a specific certification required for this job?

Yes, a Help Desk Institute (HDI) certification is required to have or obtain within 6 months of hire, and the department will cover the cost of the certification.

What software skills are needed for the Human Resource Specialist I role?

Experience in Microsoft Word and Excel is required for this position.

What kind of benefits does IU Health offer?

IU Health offers a comprehensive benefits package, including Medical-Dental-Vision, a matching 401K, PTO, tuition reimbursement, a wellness program, and more.

What will be my main responsibilities in this role?

Main responsibilities include serving as the first point of contact for the HR Service Center, handling inbound calls and written requests, processing Oracle HR transactions, and collaborating with other HR colleagues.

Is there an opportunity for career advancement in this position?

Yes, IU Health prioritizes personal and professional growth, offering diverse opportunities for training, leadership development, and promotions.

How does IU Health ensure diversity and inclusion in the workplace?

IU Health is an equal opportunity employer and does not discriminate based on race, color, religion, sex, or any other characteristic protected by law, and ensures reasonable accommodations for individuals with disabilities.

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Indiana University Health

Hospitals and Health Care

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Indiana University Health is a leading healthcare system dedicated to improving the health and well-being of individuals and communities across Indiana. Committed to providing exceptional patient care, education, and research, IU Health offers a comprehensive range of medical services, including primary care, speciality care, hospitals, and advanced treatments. With a focus on innovation, collaboration, and compassionate care, IU Health aims to empower individuals to live healthier lives while addressing the evolving healthcare needs of the region.

Benefits

  • Market-Competitive Pay and Benefits

    IU Health strives to create an environment where team members feel personally valued, professionally invested and inspired by their work. One way we do this is by providing our team members with a market-competitive pay and benefits package.

  • Flexible Health and Wellness

    Take care of yourself and your family with comprehensive medical, dental and vision plans. IU Health three medical insurance plans to choose from, with IU Health covering a large portion of the cost. Depending on the medical plan, IU Health offers HSA or flexible spending account (FSA) options and contributes to team member HSAs.

  • Emphasis on Work/Life Integration

    Team members have access to a highly flexible paid time off program to support their work/life integration.

  • Saving for Your Future

    Saving for retirement is a crucial part of planning for your financial future. A 401(k) savings plan is available and IU Health provides a contribution match of up to 4 percent, with immediate vesting and the potential for an additional annual contribution by IU Health based on organization performance.

  • Unique Personal and Professional Growth

    IU Health provides a variety of programs to support your personal and professional growth, including a tuition reimbursement program and adoption assistance. As a team member, you may also qualify for a public service loan forgiveness program through the federal government.