FAQs
What is the job title for this position?
The job title for this position is In-Room Dining Order Taker.
Where is the job located?
The job is located at The Westin Cape Town, Convention Square, Cape Town, South Africa.
What is the schedule for this position?
This is a full-time position.
Is this position management or non-management?
This position is classified as non-management.
What are the primary responsibilities of the In-Room Dining Order Taker?
The primary responsibilities include coordinating all service requirements for In-Room Dining, taking guest orders via phone or other devices, and ensuring prompt and courteous service.
What kind of experience is preferred for this role?
1 to 2 years of experience in a similar role within a full-service hotel is preferred.
What educational qualifications are required?
A Hotel Management diploma holder or similar qualification is required.
What kind of skills are necessary for this position?
Strong communication skills, customer service knowledge, the ability to manage guest requests effectively, and good telephone etiquette are necessary for this position.
How should the In-Room Dining Order Taker handle guest complaints?
Guest complaints should be handled promptly and professionally, ensuring effective communication and resolution.
What should the Order Taker do if there is a delay in order delivery?
If there is a delay, the Order Taker must call the guest to apologize and re-evaluate the delivery time.
What is the expected behavior towards guests?
The expected behavior includes being courteous, efficient, and attentive to guest needs to ensure high levels of satisfaction.
Is there a focus on upselling in this position?
Yes, the In-Room Dining Order Taker should have the knowledge to upsell items offered by the department and provide suggestions to guests.
Are there any cleanliness and maintenance responsibilities?
Yes, the Order Taker is responsible for reporting cleanliness and maintenance issues to their immediate supervisor and ensuring a clean and organized workspace.
What core values does the Westin brand emphasize for their associates?
The Westin brand emphasizes being passionate, active, optimistic, and adventurous for their associates.
Is there a commitment to diversity and inclusion at Westin?
Yes, Marriott International (the parent company) is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.