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IT Analyst (d/f/m)

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Cognizant

26d ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Düsseldorf

AI generated summary

  • You need 5+ years in IT support, strong German/English skills, troubleshooting expertise, experience with Windows 10/11, Office 365, mobile tech, Intune, and stakeholder management.
  • You will provide IT support, log and track issues, monitor problem resolution, troubleshoot using tools, and collaborate with regional offices and suppliers to resolve user support matters.

Requirements

  • Minimum of 5 years’ experience in IT support in a corporate environment.
  • Excellent written and verbal communication skills in German and English.
  • Troubleshooting in a corporate computing environment.
  • Investigation and diagnostic skills.
  • Experience with Microsoft Windows 10 & 11.
  • Proficiency in the Microsoft Office 365 suite of applications and Teams.
  • Familiarity with iPhone/iPad technology and mobile apps.
  • General user administration tasks.
  • Data/voice cabling and patching skills.
  • Experience with Intune, Autopilot and MS Teams.
  • Ability to manage expectations by sitting down with stakeholders.

Responsibilities

  • General IT service and user support: Provide support at all levels, both face-to-face and through various communication channels.
  • Logging support requests and incidents: Document and track reported issues.
  • Monitoring and completion of issues and requests: Oversee the resolution of problems received by the IT Service Desk, escalating when necessary.
  • Troubleshoot problems: Use diagnostic tools and escalate issues as needed.
  • Liaise with regional offices and third-party suppliers: Collaborate to resolve user support issues.

FAQs

What is the job title for this position?

The job title is IT Analyst (d/f/m).

Where is the location of this job?

The location of the job is Düsseldorf, Germany, and it is on-site.

What is the primary responsibility of the IT Analyst role?

The primary responsibility is to oversee desktop support in a remote work model and ensure seamless IT service operations.

What experience is required for the IT Analyst position?

A minimum of 5 years’ experience in IT support within a corporate environment is required.

What language skills are necessary for this position?

Excellent written and verbal communication skills in both German and English are necessary.

What tools or technologies should a candidate be familiar with?

Candidates should be familiar with Microsoft Windows 10 & 11, Microsoft Office 365, Intune, Autopilot, and Microsoft Teams, as well as iPhone/iPad technology.

Are there any desirable qualifications for this job?

Yes, desirable qualifications include experience with legal tools in the legal sector, familiarity with iManage Document Management System, Service Now ticket logging, Microsoft Certified Desktop Support Technician (MCDST) certification or above, and knowledge of ITIL/Service management best practices.

Does Cognizant prioritize employee well-being?

Yes, Cognizant prioritizes employee well-being and offers innovative career tracks, professional development, compensation, health insurance benefits, and gym membership discounts to help employees stay healthy and plan for the future.

Is there a focus on professional development in this role?

Yes, there is a focus on enhancing professional development through education and dedicated training opportunities.

Does the job require troubleshooting skills?

Yes, troubleshooting skills in a corporate computing environment are essential for this role.

Will the IT Analyst liaise with external parties?

Yes, the IT Analyst will liaise with regional offices and third-party suppliers to resolve user support issues.

What is the company’s mission?

Cognizant's mission is to engineer modern businesses to improve everyday life by modernizing technology, reimagining processes, and transforming experiences.

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Cognizant

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.