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IT Support Engineer - NYC

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Verkada

18d ago

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
  • $70K - $130K
  • New York City
  • Quick Apply

AI generated summary

  • You need strong customer service skills, API integration experience, cloud platform management expertise, networking knowledge, and the ability to adapt to a flexible schedule for our NYC IT Support Engineer position.
  • You will troubleshoot IT issues, manage SaaS apps, order equipment, collaborate on projects, support global teams, improve processes, and adapt as the company grows.

Requirements

  • 5-star customer service mindset.
  • Excellent teamwork skills.
  • Experience with implementation and administration of SSO/SAML/IAM systems.
  • Experience working with Okta workflows
  • Experience with API integration work
  • Proven experience with managing cloud applications and platforms.
  • Familiarity with video conferencing applications such as Zoom, Microsoft Teams, Google Meet
  • Basic knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).
  • Flexible work schedule; we take every opportunity to succeed as a company - sometimes that means early mornings, late nights, and unexpected phone calls and Slack messages outside of typical working hours.
  • 4+ years of experience in the IT space with 2+ years of experience in design, development, implementation, and support of enterprise SaaS applications and integrations.
  • Excellent verbal and written communication skills with both engineering and non-engineering audiences with customer focus and problem solving mentality.
  • Ability to find out-of-box solutions to best fit business needs and requirements.
  • Ability to overcome all obstacles and challenges.
  • Prioritize automation over manual processes
  • Excellent time management and prioritization skills

Responsibilities

  • Our ideal candidate has a technical background, has experience in a customer support or IT admin role, and understands the day-to-day aspects of an IT organization, especially in a high-growth startup with ever-changing requirements.
  • Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions.
  • Administering a wide variety of SaaS apps; provision/modify/remove access as needed.
  • Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software.
  • Partner with all business units and collaborate on projects.
  • SaaS account management with an eye on security and cost evaluations.
  • Able to communicate effectively and concisely to the entire company.
  • Supporting global workforce, partnering with overseas IT teams, both employees and consultants.
  • Analyze existing processes, suggest and make improvements, and implement business processes where none exists.
  • A desire to learn and expand your horizons; take on new challenges as the business scales and things break.
  • Willingness to go above and beyond what is listed in this description; as the company grows, so will the role.

FAQs

What are the primary responsibilities of an IT Support Engineer at Verkada?

The primary responsibilities include providing technical support to all Verkada employees, troubleshooting IT issues, implementing and improving processes, onboarding new hires, evaluating and procuring new software and hardware solutions, and administering and improving the company's SaaS stack.

What qualities are necessary to succeed as an IT Support Engineer at Verkada?

Necessary qualities include being smart, adaptable, calm under pressure, a problem solver, up-to-date with the latest tech trends, a team player, and having strong communication skills.

How can IT Support Engineers at Verkada contribute to the company's growth and success?

IT Support Engineers can contribute by enabling employees to work more efficiently, improving processes, implementing automation to increase efficiencies, and staying up-to-date with new technologies to enhance the company's operations.

What type of support can employees expect from the IT Support team at Verkada?

Employees can expect white-glove service from the IT Support team, quick response times, troubleshooting assistance, help with onboarding new hires, and support in finding and implementing solutions to meet their tech needs.

How does Verkada's IT Support team stay current with new technologies and trends?

The IT Support team stays current with new technologies and trends by continuously trying out new software and hardware, staying up-to-date with the latest tech trends in both the enterprise and consumer worlds, and being proactive in learning about and implementing new technologies.

Modern Enterprise Building Security

Technology
Industry
1001-5000
Employees
2016
Founded Year

Mission & Purpose

Verkada is a leader in cloud-managed enterprise building security, enabling over 17,000 organizations worldwide to protect their people and assets while prioritizing privacy. Designed with simplicity in mind, Verkada’s seven product lines - video security cameras, door-based access control, environmental sensors, alarms, visitor management, mailroom and intercom - provide unparalleled visibility through a single secure cloud-based software platform. The company was founded by computer scientists and security experts from Stanford University, and Hans Robertson, the former co-founder and COO of Cisco Meraki. Verkada is headquartered in San Mateo, CA with offices in Salt Lake City, Tampa, Phoenix, Austin, London, Sydney, Taiwan, New York, Philadelphia, Toronto, Mexico City, Seattle and Tokyo.