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IT Technician

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Yü Group PLC

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Leicester

AI generated summary

  • You need a driving licence, M365 admin skills, Active Directory experience, device management, troubleshooting abilities, knowledge of IT security, and strong communication skills.
  • You will manage IT support tickets, assist users with tech issues, configure devices, handle Active Directory, maintain conferencing systems, and support ISO7001 and Cyber Essentials certification.

Requirements

  • Driving licence and access to a vehicle required. (for site visits)
  • M365 administration, configuration, and monitoring
  • Active directory and Group policy.
  • Laptop and desktop imaging, device management.
  • Use of cloud-based services and technologies.
  • Windows operating systems configuration and troubleshooting.
  • Anti-virus/anti-malware products.
  • Mobile devices management.
  • Software installs and troubleshooting.
  • Exposure to MS Intune, Autopilot, Entra, advantageous.
  • Ability to manage own workloads and prioritise.
  • Understanding of IT security principles and best working practices.
  • Flexibly in working pattern to support business changes and projects.
  • Communicator – you have excellent communication skills, both verbal and written
  • Organised – manage and work on multiple tasks at hand concurrently, meeting specific time frames.
  • Meticulous - excellent attention to detail.
  • Ambitious – you don’t just want another job; you want a career.
  • Team player – you’re happy to help a fellow colleague.
  • Motivated – you have a can-do attitude and love to learn.
  • Experience of Helpdesk ticketing system and working to SLA’s.
  • Support the renewal of ISO7001 and Cyber Essentials Plus certification.

Responsibilities

  • Ensuring all IT support tickets are dealt with in a timely, professional and efficient manner.
  • Ensuring that all IT support calls are recorded accurately within the ticketing system.
  • Carrying out support for client users with day-to-day IT issues.
  • Maintain business conferencing systems.
  • Set-up, install and configure PC/Laptops/ mobile devices for internal users.
  • Active Directory administration
  • Windows Desktop administration using Group Policy
  • M365 configuration and management.
  • Create user guides for colleagues and users.
  • Asset management.
  • Assist with site moves and equipment relocation.
  • Experience of Helpdesk ticketing system and working to SLA’s.
  • Support the renewal of ISO7001 and Cyber Essentials Plus certification

FAQs

What are the primary working hours for this IT Technician position?

The primary working hours are Monday to Friday, totaling 37.5 hours per week, with occasional out-of-hours and weekend work.

Where is the IT Technician role located?

The role is primarily located at our Innovation Centre in Nottingham, with some travel required to the corporate office in Leicester and other sites.

What is the salary range for this position?

The salary range for the IT Technician position is between £25,000 and £28,000 per year.

What kind of vehicle access is required for this job?

Access to a car is essential for site visits, as travel to our Nottingham site will be required.

What key responsibilities will I have as an IT Technician?

Key responsibilities include managing IT support tickets, supporting client users with IT issues, maintaining business conferencing systems, and setting up devices for internal users.

What technical skills are necessary for this role?

Technical skills required include M365 administration, Active Directory and Group Policy experience, knowledge of Windows operating systems, and familiarity with anti-virus/anti-malware products.

Is there a need for experience with helpdesk systems?

Yes, experience with helpdesk ticketing systems and working to SLAs is necessary for the role.

Are there opportunities for professional development and learning?

Yes, there are learning and development opportunities as part of our employee benefits.

What benefits are included in the compensation package?

Employee benefits include 24 days annual leave plus bank holidays, a day off on your birthday, enhanced leave for special occasions, and an Employee Assistance Programme, among others.

Does Yü Group provide support for employees' work-life balance?

Yes, we support employee work-life balance by offering flexible working patterns to accommodate business changes and projects.

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Yü Group PLC

Yütility Simplicity for Businesses

11-50
Employees
2014
Founded Year

Mission & Purpose

Yü Group PLC is driving innovation in energy and utility supply solutions for UK businesses. We have grown rapidly since the Group was founded and we now supply energy to thousands of sites. Trading under the brand Yü Energy, we offer a fresh approach to business utilities. Our multi-utility offer spans electricity, gas, water and other supply solutions through a combination of user-friendly digital solutions and personalised, high quality service customer service for our SME and corporate customers. Yü Group is committed to providing sustainable energy solutions to our customers, including the option to source 100% clean energy as part of our Pure Green plan and electric vehicle charge points. We are a direct supplier, not a broker, employing a range of routes to market in order to drive scale. We serve primarily small and medium-sized businesses across the UK – a £35 billion addressable market offering significant scope for growth. Our primary focus is to provide innovative and simple business utility solutions to small and medium-sized businesses that have not traditionally been engaged in the utilities market. We supply a wide range of market sectors from sport stadiums to retail, manufacturing facilities to care homes, offices to schools and many more. We’re focused on delivering excellent customer service via our UK based relationship management team. Our experienced management team has significant energy sector expertise and a deep understanding of the utility needs of modern-day businesses.

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