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Marketing Cloud Product Specialist | Luxury Retail Sector

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Capgemini

7d ago

  • Job
    Full-time
    Senior Level
  • Marketing
  • Lisbon

AI generated summary

  • You must have a relevant degree, 5 years in Salesforce Marketing Cloud, certifications, luxury industry knowledge, strong analytical skills, Agile experience, and proficiency in English.
  • You will analyze business processes, gather functional requirements, design Salesforce solutions, ensure data quality, support users, and collaborate with teams for enhancements in luxury retail.

Requirements

  • - Bachelor's degree in Business Administration, Information Technology, or a related field
  • - Proven experience as a Business Analyst, with a focus on Salesforce Marketing Cloud implementations and configurations (5-Year experience).
  • - Strong knowledge of the luxury industry, including its business processes, trends, and customer expectations is a plus.
  • - Salesforce Marketing Cloud Consultant certification is a must.
  • - Salesforce Administrator certification is a plus.
  • - Salesforce Marketing Cloud Developer certification is a plus.
  • - Salesforce Data Cloud Certification is a plus.
  • - Experience with Salesforce Marketing Cloud Personalization is a plus.
  • - Solid understanding of Salesforce Marketing Cloud platform capabilities, specifically in a cross-cloud environment.
  • - Experience with data analysis, data modeling, and data management within Salesforce Marketing Cloud.
  • - Experienced in Agile delivery.
  • - Experience with Confluence, Jira & Zephyr suitable.
  • - Fluent English required.
  • - Excellent analytical and problem-solving skills, with the ability to translate business needs into practical Salesforce Marketing Cloud solutions.
  • - Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
  • - Detail-oriented with a focus on delivering high-quality work within deadlines.
  • - Ability to work in a complex, fast-paced, distributed environment with high expectations.

Responsibilities

  • Collaborate with stakeholders from various departments to understand business objectives, processes, and requirements specific to our Maisons.
  • Conduct detailed analysis of existing business processes and identify opportunities for improvement and optimization.
  • Gather and document functional requirements, translating business needs into clear and concise specifications.
  • Work closely with cross-functional teams, including sales, marketing, customer service, and IT, to design Salesforce Marketing Cloud solutions that align with business requirements.
  • Perform data analysis and validation to ensure data integrity and quality within Salesforce.
  • Provide guidance and support to users, addressing questions and issues related to Salesforce Marketing Cloud functionality and processes.
  • Collaborate with developers and technical teams to ensure successful implementation of Salesforce Marketing Cloud enhancements and integrations.
  • Stay updated with the latest Salesforce features and functionality, identifying opportunities for innovation and improvement within the luxury industry context.

FAQs

What is the job title for this position?

The job title is Marketing Cloud Product Specialist.

Where is the job located?

The job is located in Lisbon, Portugal.

What type of company is this position with?

This position is with one of the world’s most prestigious and innovative companies in the luxury industry.

What are the primary responsibilities of this role?

The primary responsibilities include collaborating with stakeholders to understand business objectives, conducting business process analysis, gathering functional requirements, designing Salesforce Marketing Cloud solutions, performing data analysis, and providing user support.

What is the academic background required for this position?

A Bachelor's degree in Business Administration, Information Technology, or a related field is required.

How many years of experience are needed for this role?

A minimum of 5 years of experience as a Business Analyst focused on Salesforce Marketing Cloud implementations and configurations is required.

What certifications are required for this position?

Salesforce Marketing Cloud Consultant certification is a must. Additional certifications such as Salesforce Administrator, Salesforce Marketing Cloud Developer, and Salesforce Data Cloud are also considered a plus.

What skills are desirable for the applicant?

Desirable skills include excellent analytical and problem-solving abilities, strong communication and interpersonal skills, and a detail-oriented focus on delivering high-quality work within deadlines.

What software proficiency is required for this role?

Experience with Confluence, Jira, and Zephyr is suitable for this role.

Will there be an interview process for applicants?

Yes, the interview process will include an informal introductory call, a technical interview with the Client’s team, and a final interview with the Hiring Manager and HR team.

Is this role contract-based, and how is the employment structured?

Yes, this role is initially offered as a contract for Capgemini Portugal, with more details shared during the interview process.

Capgemini

Get the Future You Want

Technology
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.