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Maternity Outpatient Receptionist

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Calderdale and Huddersfield NHS Foundation Trust

20d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare

AI generated summary

  • You must be friendly, organized, and able to work independently or in a team. Strong communication skills, digital competency, and flexibility across sites are essential for appointment management and support.
  • You will greet patients, provide admin support, manage appointments, maintain digital records, handle queries, and ensure smooth clinic operations while adhering to trust policies.

Requirements

  • * A bright, friendly and enthusiastic individual
  • * Able to provide full reception support to the maternity outpatient services
  • * Able to use initiative to work independently
  • * Able to work effectively within a multidisciplinary team
  • * Able to meet and greet all attendees to the area
  • * Offering a high level of administrative support to the clinical teams
  • * Maintaining accurate digital records
  • * Dealing with queries in a sympathetic and appropriate manner
  • * Able to support the day to day running of the Antenatal Clinic Reception
  • * Ability to deal with a wide range of duties using digital systems
  • * Flexibility of working across sites when required to cover maternity services reception areas
  • * Ability to arrange appointments
  • * Ability to answer the telephone
  • * Work in accordance with local and national standards using the trust's policies and procedures
  • * Ability to work in an organised and efficient manner
  • * Possess effective communication skills
  • * Understanding of the breadth of the clinic service and the importance of each related part

Responsibilities

  • We are looking for a bright, friendly and enthusiastic individual who is able to provide full reception support to the maternity outpatient services at Calderdale & Huddersfield NHS trust.
  • The successful candidate for this position will be able to use initiative to work independently, whilst also working effectively within a multidisciplinary team.
  • The Antenatal Clinic Receptionist is the first point of contact for women visiting the clinic.
  • They will provide a full reception service including meeting and greeting all attendees to the area, offering a high level of administrative support to the clinical teams, maintaining accurate digital records and dealing with queries in a sympathetic and appropriate manner.
  • The post holder will be able to support the day to day running of the Antenatal Clinic Reception and be expected to deal with a wide range of duties using the digital systems.
  • The post will require flexibility of working across sites when required to cover both maternity services reception areas.
  • The post will involve arranging appointments, answering the telephone and those specifically listed in the job description.
  • The post holder will also be required to work in accordance with local and national standards using the trusts policies and procedures.
  • The role will require the ability to work in an organised and efficient manner and the post holder must possess effective communication skills.
  • The Antenatal Clinic is a busy outpatient area with multiple clinics running each day alongside the ultrasound team.
  • The postholder will ultimately be expected to understand the breadth of the clinic service and the importance of each related part.

FAQs

What are the primary responsibilities of a Maternity Outpatient Receptionist?

The primary responsibilities include providing reception support to the maternity outpatient services, meeting and greeting attendees, offering administrative support to clinical teams, maintaining accurate digital records, and dealing with queries in a sympathetic manner.

What skills are required for this role?

The role requires effective communication skills, the ability to work independently and as part of a multidisciplinary team, organizational skills, and familiarity with digital systems.

Will the receptionist be required to work across multiple locations?

Yes, the post may require flexibility to work across different sites to cover various maternity services reception areas.

How does the role fit within the structure of CHFT?

The Maternity Outpatient Receptionist is the first point of contact for women visiting the Antenatal Clinic and supports the day-to-day running of the clinic, which is part of the broader maternity services at Calderdale & Huddersfield NHS Trust.

Who can I contact for more information about this job?

For further details or informal visits, you can contact Ann Frost, Maternity Matron, at ann.frost@cht.nhs.uk or by telephone at 01422 222109. Additionally, Lauren Bottomley, the Antenatal Clinic Manager, can be reached at 01422 222518 for more information.

Is experience in healthcare required for this position?

While previous healthcare reception experience may be beneficial, it is not explicitly stated as a requirement for the role. The focus is more on skills like communication and organization.

What kind of work environment should I expect in this role?

You can expect a busy outpatient area with multiple clinics running each day, alongside the ultrasound team, which requires the ability to handle a range of duties effectively.

Are there opportunities for advancement within CHFT?

Yes, CHFT encourages personal development and offers opportunities for advancement within its framework as a foundation trust focused on improving quality in health services.

What are the working hours for this position?

The working hours are not specified in the job listing; interested candidates may want to inquire about this during their contact with the Maternity Matron or Antenatal Clinic Manager.

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Calderdale and Huddersfield NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
2001
Founded Year

Mission & Purpose

Calderdale and Huddersfield NHS Foundation Trust (CHFT) offers a broad range of healthcare services, including acute, emergency, and elective care, across Calderdale and Huddersfield. Their mission is to provide high-quality, patient-centered care that improves health outcomes and ensures safety. Their purpose is to deliver excellent clinical services, enhance community well-being, and support continuous improvement and innovation in healthcare.