FAQs
What is the job title for this position?
The job title is MitarbeiterIn (m/f/d) Rezeption Wellnessbereich.
Where is the job located?
The job is located at The Ritz-Carlton Wolfsburg, Parkstrasse 1, Wolfsburg, Lower Saxony, Germany, 38440.
What type of employment is this position?
This position is full-time and non-management.
What are the primary responsibilities of this role?
The primary responsibilities include welcoming and assisting guests, coordinating appointment requests, providing professional advice on spa services and products, managing cash handling and billing, and ensuring a well-maintained and inviting spa area.
What qualifications or experience are required for this position?
Required qualifications include a friendly and well-groomed appearance, strong service and customer orientation, good communication and organizational skills, experience in a reception or service role (ideally in a spa, hotel, or wellness facility), and very good knowledge of German and English.
What benefits does The Ritz-Carlton offer to its employees?
Employees enjoy a values-oriented culture, meals in the staff restaurant with outdoor terrace, cleaning of provided uniforms, discounts on hotel stays (employee rate, friends and family rates), food and beverage, retail, and a friendly scheduling system with a competitive salary and special payments.
Does The Ritz-Carlton promote diversity and inclusion in its hiring practices?
Yes, The Ritz-Carlton is committed to equal opportunity employment and strives to hire a diverse workforce while maintaining an inclusive culture.
What core values guide The Ritz-Carlton's service?
The core values are encapsulated in their "Gold Standards," which include the Employee Promise, Credo, and Service Values aimed at providing exceptional luxury service and creating memorable experiences for guests.
Is prior experience in luxury hospitality necessary?
While not strictly necessary, experience in the reception or service sector, especially within a spa or hotel environment, is preferred for this position.
How important are language skills for this position?
Very important, as the role requires very good knowledge of both German and English to effectively communicate with guests and colleagues.