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MitarbeiterIn (m/f/d) Rezeption Wellnessbereich

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Wolfsburg

AI generated summary

  • You should have a friendly demeanor, strong service orientation, communication skills, experience in reception or hospitality, and good German and English language skills.
  • You will welcome and assist guests, manage appointment requests, advise on spa services and products, handle cash and billing, and maintain a clean, inviting spa area.

Requirements

  • Freundliches und gepflegtes Auftreten
  • Ausgeprägte Service- und Kundenorientierung
  • Kommunikationsstärke und Organisationstalent
  • Erfahrung im Empfangs- oder Dienstleistungsbereich, idealerweise in einem Spa, Hotel oder einer Wellness-Einrichtung
  • Sehr gute Deutsch- und Englischkenntnisse

Responsibilities

  • Herzlicher Empfang und Betreuung unserer Gäste
  • Entgegennahme und Koordination von Terminanfragen
  • Professionelle Beratung zu unseren Spa-Angeboten & Spa-Produkten
  • Kassenführung und Abrechnung
  • Sicherstellung eines gepflegten und einladenden Spa Bereichs

FAQs

What is the job title for this position?

The job title is MitarbeiterIn (m/f/d) Rezeption Wellnessbereich.

Where is the job located?

The job is located at The Ritz-Carlton Wolfsburg, Parkstrasse 1, Wolfsburg, Lower Saxony, Germany, 38440.

What type of employment is this position?

This position is full-time and non-management.

What are the primary responsibilities of this role?

The primary responsibilities include welcoming and assisting guests, coordinating appointment requests, providing professional advice on spa services and products, managing cash handling and billing, and ensuring a well-maintained and inviting spa area.

What qualifications or experience are required for this position?

Required qualifications include a friendly and well-groomed appearance, strong service and customer orientation, good communication and organizational skills, experience in a reception or service role (ideally in a spa, hotel, or wellness facility), and very good knowledge of German and English.

What benefits does The Ritz-Carlton offer to its employees?

Employees enjoy a values-oriented culture, meals in the staff restaurant with outdoor terrace, cleaning of provided uniforms, discounts on hotel stays (employee rate, friends and family rates), food and beverage, retail, and a friendly scheduling system with a competitive salary and special payments.

Does The Ritz-Carlton promote diversity and inclusion in its hiring practices?

Yes, The Ritz-Carlton is committed to equal opportunity employment and strives to hire a diverse workforce while maintaining an inclusive culture.

What core values guide The Ritz-Carlton's service?

The core values are encapsulated in their "Gold Standards," which include the Employee Promise, Credo, and Service Values aimed at providing exceptional luxury service and creating memorable experiences for guests.

Is prior experience in luxury hospitality necessary?

While not strictly necessary, experience in the reception or service sector, especially within a spa or hotel environment, is preferred for this position.

How important are language skills for this position?

Very important, as the role requires very good knowledge of both German and English to effectively communicate with guests and colleagues.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.