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Operational Support Analyst

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BlueCross BlueShield of South Carolina

8d ago

  • Job
    Full-time
    Junior Level
  • Data
    Business, Operations & Strategy
  • Columbia, +1
  • Quick Apply

AI generated summary

  • You need a bachelor's degree or 4 years of experience, 2 years in data analysis, strong communication, project management, analysis skills, and the ability to recommend and support process improvements.
  • You will evaluate processes, monitor performance metrics, assist in system implementation, train staff, generate reports, conduct audits, and liaise with management and other departments.

Requirements

  • Required education: Bachelors degree OR 4 years job related work experience or Associate's and 2 years job related work experience
  • Required work experience: 2 years of data analysis or related operations experience
  • Required skills and abilities: Strong communication, project management and organizational skills, understanding of acceptable internal standards and methodologies, strong analysis skills, able to identify problems and recommend solutions, able to provide support in developing and implementing process improvements

Responsibilities

  • Evaluates existing procedures and processes to make recommendations for improvement
  • Monitors reports to assess the impact of performance on key measures
  • Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics
  • Assists in the implementation and maintenance of systems or processes to include testing
  • May manage and relay the purpose, scope, and status of each implementation to management
  • Develops and maintains written procedures within departmental and organizational standards
  • May document and streamline automated procedures into end-user training material
  • Conducts workflow and process audits of staff and reference materials as needed
  • Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency
  • Provides training for new employees and ongoing training as workflow efficiencies are revised
  • Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends
  • Maintains area reports
  • Quality check records affecting accuracy of reports by researching and testing processes and methods
  • Maintains close contact with management to provide updates on any issue/projects
  • Completes special projects and informs management of any trends or changes in statistical reports
  • May serve as liaison between the department and other internal/external groups

FAQs

Is this position full-time or part-time?

This position is full-time, working Monday through Friday from 8 AM to 5 PM.

Where is this job located?

This role is located onsite in Columbia, SC.

What are the main responsibilities of the Operational Support Analyst?

The main responsibilities include evaluating existing procedures for improvement, monitoring performance reports, providing analyses of internal metrics, assisting in the implementation of systems, conducting workflow audits, and providing training for new employees.

What educational qualifications are required for this position?

A bachelor's degree is required, or 4 years of job-related work experience, or an associate's degree with 2 years of job-related work experience.

How many years of experience is required?

A minimum of 2 years of data analysis or related operations experience is required.

Are there preferred qualifications for this position?

Yes, preferred qualifications include 2 years of healthcare or insurance data analysis experience and familiarity with BlueVue and Cohere.

What skills are essential for this role?

Essential skills include strong communication, project management, organizational skills, analytical skills, problem-solving abilities, and the capability to develop and implement process improvements.

What benefits does the company offer?

Benefits include a 401(k) retirement savings plan, subsidized health plans, life insurance, paid annual leave, nine paid holidays, on-site cafeterias and fitness centers, wellness programs, tuition assistance, and more.

What is the application process like?

Upon submitting your application, the recruiting team will review your resume. This may be followed by a brief telephone interview or email communication to verify specifics before management conducts interviews with qualifying candidates.

Does the company provide equal employment opportunities?

Yes, BlueCross BlueShield of South Carolina maintains a policy of nondiscrimination and promotes employment opportunities regardless of various legally protected statuses.

How can I request accommodations during the application process?

If you need special assistance or accommodations while seeking employment, you can email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the details of your request.

Is experience with specific software systems required?

While not required, experience with BlueVue and Cohere is preferred for this position.

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BlueCross BlueShield of South Carolina

South Carolina’s largest and oldest health insurance company

Finance
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

BlueCross BlueShield of South Carolina, the state's largest insurance company, has been a part of the national landscape for over six decades. With an A+ Superior rating from A.M. Best, the company is a leading government contract administrator and operates one of the most advanced data processing centers in the Southeast. BlueCross offers employees robust benefits, including retirement plans, health coverage, and education assistance, while fostering a culture of community support, with employees actively contributing to numerous nonprofit organizations each year.