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Part Time Support Lead - Albuquerque


Five Below

28d ago

  • Job
    Junior Level
  • Hospitality & Retail
  • Albuquerque
  • Quick Apply

AI generated summary

  • You must have excellent communication, organization, and leadership skills along with the ability to multitask and drive sales. Previous management experience and a high school diploma are required.
  • You will lead and support the team in providing exceptional customer service, managing store operations, training staff, driving sales, merchandising, maintaining cleanliness, handling cash, and ensuring overall store success.


  • Key Attributes:
  • Customer Service
  • Organization
  • Productivity
  • Ability to multi-task
  • Follows Direction
  • Professionalism
  • Trainer/Developer/Motivator
  • Communication
  • Sales Driver/Goal Oriented
  • High School Graduate or equivalent.
  • College experience preferred
  • Minimum 1 year of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure


  • Ensures all associates and managers are Wowing the Customer through personal contact with customers
  • Responsible for achieving CSAT score goals provided by the District Manager
  • Responsible for leading Front End Operations
  • Training the staff on the High Fives of Customer Service
  • Ensures that each guest has a fast, friendly, checkout
  • Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
  • Responsible for opening and closing store procedures
  • Assists with Front End Operations
  • Responsible for performing SM duties in their absence
  • Assists in supervising all Associates
  • Assists in training all Associates
  • Assists in coaching all Associates
  • Assists in developing all Associates
  • Reviews all corporate communications and reacts accordingly
  • Partners with supervisors or corporate office regarding store issues
  • Drives store sales and controls expenses
  • Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online, pick up in store etc.)
  • Assists payroll process and ensures payroll is within budget
  • Assists in merchandising procedures
  • Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
  • Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
  • Authorizes register functions including post voids, returns and discounts
  • Complies with Human Resources policies and procedures
  • Assists in receiving and stocking procedures
  • Unloads merchandise from trucks
  • Checks in shipments
  • Stages merchandise for the sales floor
  • Packs out merchandise
  • Assists front end and queue merchandising
  • Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
  • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
  • This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
  • Frequently operate cash register
  • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
  • Frequently ascend/descend ladders in order to retrieve and put away stock
  • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
  • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
  • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
  • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
  • Must be able to remain in a stationary, upright position for 80% of the time


What are the main responsibilities of a Part Time Support Lead in Albuquerque?

The main responsibilities of a Part Time Support Lead in Albuquerque include assisting with directing the Front End Lead(s) and sales associates, ensuring excellent customer service, managing front end operations, handling cash, maintaining cleanliness and safety standards, and driving sales.

Who does the Part Time Support Lead report to in this position?

The Part Time Support Lead reports to the Store Manager/Leader and Customer Service Manager.

What qualities are important for a Part Time Support Lead to have?

Important qualities for a Part Time Support Lead include strong leadership skills, excellent customer service abilities, attention to detail, ability to multitask, strong communication skills, and a positive attitude.

Will the Part-Time Support Lead be responsible for cash management?

Yes, the Part-Time Support Lead will be responsible for cash management, including handling transactions, ensuring accuracy, and following proper cash management procedures.

Five Below is a store with unlimited possibilities where tweens, teens and beyond are free to Let Go & Have Fun!

Retail & Consumer Goods
Founded Year

Mission & Purpose

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. So if your heart is beating a little quicker and your smile is getting bigger now that you know what we’re all about, let’s just say your search for a one-of-a-kind experience that’s much more than a j-o-b just might be officially ending HERE. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!