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Sales Associate

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Five Below

29d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Campbellsville
  • Quick Apply

AI generated summary

  • You must be at least 16, flexible with scheduling, tech-savvy or eager to learn, a good communicator, problem-solver, and able to handle customer concerns professionally.
  • You will greet customers, assess their needs, promote events, resolve concerns, communicate with management, and collaborate with the team to achieve store goals and enhance the shopping experience.

Requirements

  • At least 16 years old
  • Available to work a flexible schedule
  • Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices)
  • Good communicator with the ability to engage with customers
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on-the-job training

Responsibilities

  • Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
  • Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
  • Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
  • Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
  • Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
  • Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

FAQs

What is the minimum age requirement to apply for the Sales Associate position at Five Below?

The minimum age requirement to apply for the Sales Associate position is at least 16 years old.

What are the typical working hours for a Sales Associate?

Sales Associates are expected to work a flexible schedule, which may include days, evenings, weekends, and possibly overnight shifts.

What kind of training is provided for new Sales Associates?

New Sales Associates will receive on-the-job training to learn procedural knowledge and to become familiar with the store's operations and technology.

Is previous retail experience necessary to apply?

Previous retail experience is not explicitly required, but good communication skills and the ability to engage with customers are essential.

What responsibilities does a Sales Associate have in terms of customer service?

Sales Associates greet and assist customers, assess their needs, promote store events and promotions, resolve customer concerns, and communicate needs to management.

How much does the Sales Associate position start at?

The Sales Associate position starts at $11.00 per hour.

Are there any physical requirements for the Sales Associate role?

Yes, Sales Associates should be able to frequently lift merchandise weighing up to 25 lbs, operate ladders to retrieve stock, and remain in an upright position for 80% of the time.

Does Five Below provide any benefits for employees?

Yes, Five Below offers various benefits, including health coverage, financial and personal wellness support. Employees can explore these benefits on the provided benefits website.

How does Five Below approach equal employment opportunities?

Five Below is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable laws.

What should I do if I need a reasonable accommodation during the hiring process due to a disability?

If you need a reasonable accommodation because of a disability during the hiring process, you should submit a request detailing your needs and contact information.

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Five Below

Five Below is a store with unlimited possibilities where tweens, teens and beyond are free to Let Go & Have Fun!

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. So if your heart is beating a little quicker and your smile is getting bigger now that you know what we’re all about, let’s just say your search for a one-of-a-kind experience that’s much more than a j-o-b just might be officially ending HERE. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!