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Sales Associate

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Five Below

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Phoenix
  • Quick Apply

AI generated summary

  • You must be at least 16, flexible with your schedule, tech-savvy, a good communicator, able to lift 25 lbs, work with stock, and stand for 80% of the time.
  • You will greet customers, understand their needs, promote events, resolve concerns, communicate with management, and support team goals to enhance the shopping experience and drive sales.

Requirements

  • At least 16 years old
  • Available to work a flexible schedule
  • Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices)
  • Good communicator with the ability to engage with customers
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on-the-job training
  • Frequently operate cash register
  • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
  • Frequently ascend/descend ladders in order to retrieve and put away stock
  • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
  • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
  • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
  • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
  • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
  • Must be able to remain in a stationary, upright position for 80% of the time

Responsibilities

  • Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
  • Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
  • Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
  • Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
  • Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
  • Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

FAQs

What is the minimum age requirement to apply for the Sales Associate position at Five Below?

The minimum age requirement to apply for the Sales Associate position at Five Below is 16 years old.

What are the scheduling requirements for this position?

The Sales Associate position requires availability to work a flexible schedule, which may include days, evenings, weekends, and potentially overnight shifts.

Is experience in retail required for this job?

Experience in retail is not explicitly required as the position includes on-the-job training to acquire necessary skills.

How will I be trained for the Sales Associate role?

You will receive on-the-job training to learn procedural knowledge and skills needed for the Sales Associate role.

What kind of support does Five Below offer its employees?

Five Below offers various support and benefits, including health coverage, financial wellness, and personal wellness initiatives.

Are there physical demands for the Sales Associate job?

Yes, the position includes physical activities such as operating a cash register, moving merchandise weighing up to 25 lbs, ascending/descending ladders, and maintaining a stationary position for 80% of the time.

How does Five Below handle customer complaints?

Sales Associates are trained to address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.

Are there promotional opportunities within the company?

While the job description does not specifically mention promotions, Five Below fosters a culture that encourages employees to inspire each other, which may lead to career advancement opportunities.

What should I do if I need accommodations during the hiring process?

If you need reasonable accommodations due to a disability during the hiring process, you should submit a request detailing the nature of your request and your contact information.

How can I verify if a job posting is legitimate?

To verify the legitimacy of a job posting, visit Five Below's Career Site and check that the recruiter has an @fivebelow.com email address. Be cautious of any requests for financial information during the hiring process.

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Five Below

Five Below is a store with unlimited possibilities where tweens, teens and beyond are free to Let Go & Have Fun!

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. So if your heart is beating a little quicker and your smile is getting bigger now that you know what we’re all about, let’s just say your search for a one-of-a-kind experience that’s much more than a j-o-b just might be officially ending HERE. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!