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Patient Enrollment Specialist

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Houston

AI generated summary

  • You need a HS diploma or equivalent, 1 year in a call center, sales, healthcare, or customer service. Work from home and Microsoft Office experience preferred.
  • You will prioritize patient census, enroll patients in services, address inquiries, schedule appointments, and document in systems daily.

Requirements

  • Requires a HS diploma or equivalent and 1 year of experience in call center, sales, health care or customer focused environment; or any combination of education and experience which would provide an equivalent background.
  • Work from home experience preferred.
  • Experience with Microsoft office preferred.

Responsibilities

  • Reviewing and prioritizing patient census.
  • Reaching out to patients to explain services and enrolling them into the appropriate programs based on the line of business.
  • Providing support by addressing inquiries and scheduling the initial and annual appointments.
  • Enters documentation into the designated systems.

FAQs

What is the primary role of a Patient Enrollment Specialist?

The primary role of a Patient Enrollment Specialist is to manage new and existing patients, which includes reviewing patient census, enrolling patients in programs, addressing inquiries, and scheduling appointments.

What are the minimum education requirements for this position?

Candidates are required to have a high school diploma or equivalent and at least 1 year of experience in a call center, sales, health care, or customer-focused environment.

Is there a sign-on bonus for this position?

Yes, there is a sign-on bonus of $500.00.

What is the salary range for this position?

The salary range for this position is between $18.70 and $30.73, depending on various factors such as location, experience, and education.

Can I apply for this job if I live more than 50 miles from Pulse Point?

No, candidates must reside within 50 miles or have a 1-hour commute each way from a relevant Elevance Health location.

Are there any preferred skills for candidates?

Yes, preferred skills include experience with Microsoft Office and experience working from home.

What benefits does Elevance Health offer?

Elevance Health offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, a 401(k) plan, and recognition programs, among others.

Is COVID-19 vaccination required for this role?

Yes, all new candidates in certain patient/member-facing roles are required to be vaccinated against COVID-19 and Influenza, unless they provide an acceptable explanation for not being vaccinated.

Does Elevance Health have a policy against discrimination?

Yes, Elevance Health is an Equal Employment Opportunity employer and does not discriminate based on age, race, gender, or other protected categories.

Will I need to work onsite, and if so, how often?

Yes, associates are required to work at an Elevance Health location at least once per week, with specific expectations discussed during the hiring process.

Improving the health of humanity

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Mission & Purpose

Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime trusted health partner.   Our nearly 100,000 associates serve more than 118 million people, at every stage of health. We address a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health.  We believe that improving health for everyone is possible. It begins by redefining health, reimagining the health system, and strengthening our communities.