FAQs
What are the primary responsibilities of the Patient Scheduling Representative?
The primary responsibilities include interacting with patients and healthcare provider offices to schedule appointments, managing inbound and outbound communication, selecting correct appointments, and entering demographic and insurance information.
What skills are required for this position?
Excellent interpersonal and communication skills are required to ensure the delivery of high-quality customer service.
Is prior experience required for this role?
While one year of customer service experience is preferred, it is not an absolute requirement.
What is the work environment like for a Patient Scheduling Representative?
The work environment is a high-volume, fast-paced, metrics-driven call center, requiring the ability to handle multiple tasks efficiently.
What kind of appointments will the Patient Scheduling Representative be handling?
The representative will be scheduling outpatient services and physician practice appointments for WakeMed patients.
Is a specific educational background required for this position?
Yes, a High School Diploma or equivalent is required for this position.
Is there an opportunity for career advancement within WakeMed for this role?
Yes, WakeMed encourages career development and advancement opportunities for dedicated employees.
Are the work hours set or flexible?
Work hours may vary, but they will generally be set to accommodate the operational needs of the call center.
What kind of training is provided for new Patient Scheduling Representatives?
New hires will receive comprehensive training on scheduling systems, customer service protocols, and operational processes to ensure they are well-prepared for their roles.
How does WakeMed ensure a supportive and compassion-centered work environment?
WakeMed is committed to providing outstanding care to the community, which is reflected in their workplace culture that emphasizes teamwork, respect, and employee well-being.