Payments Development Programme

Nationwide Payments are inviting candidates to join the new Payments Development Programme.

Over the course of the 2 years, you’ll rotate around the Payments function, spending time within our Payments teams across our Service Management and Delivery teams and our Strategy & Performance teams. This will also include the option to study for a Level 3 Apprenticeship in Data & Insights for Business Solutions. You will build your skills and knowledge throughout your time in Payments, gaining experience that will prepare you for a Service Management Analyst role or similar and help propel your career within Nationwide.

We recognise the importance of learning in an office environment, these roles therefore offer a hybrid working arrangement, requiring a presence in our Swindon office at least twice a week.

Payments is a cornerstone of Nationwide, enabling our customers anywhere in the world to move money safely and securely 24x7 using our various payment services to meet their ever-changing demands and behaviours. Whether it is enabling a customer to move into their first home, transferring money to their children, buying their coffee, paying for transport on the way to work or paying for their weekly food shop, these are the interactions our customers have with us each day.

Our vision is to become central to our customers’ everyday lives by providing simple, easy to use, secure services for making payments. We’re a unique team in that we work with so many areas of Nationwide. The size and scale of Nationwide means that we can influence business strategy, product offerings, digital channels and distribution - giving us exposure to all stakeholders across the full lifecycle of transactions.

The Payments industry is evolving every day and our presence matches our ambition, to be at the forefront of developments and seek the best value for our customers.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Payments are responsible for the end-to-end Payments offering to our customers, because of this, the Payments Development Programme will give you experience in a wide variety of roles, covering the whole Payments journey - including exposure to: Industry and Regulation; Strategy; and Services such as Electronic Payments and Cards.

Overview of the Payments Development Programme journey:

This programme will help you develop essential skills in so many areas – business acumen, as well as communication and influencing skills that you will develop working with internal and external stakeholders. Payments is a fast-paced environment, so you will need to be well organised, proactive, and decisive as well as being resilient when dealing with live incidents or ensuring the safe-keeping of our customers money.

Throughout the development programme we will continuously work with you to develop your technical, business and interpersonal skills by involving you in various opportunities across Payments.

You’ll be working as part of a team for three eight-month placements.

Within the Industry and Strategy team, you’ll gain experience on how the Payments industry works – with exposure to the Authorities and Regulators. You will be involved with looking at opportunities to further develop our services to respond to evolving customer and regulator demands, whilst also contributing to our future payment strategy - shaping and developing how payments will work in the future. And if data appeals to you, you’ll enjoy time with the Business Management team, who play a critical role in producing forecasts and management information- offering invaluable insight to our payment services, product, and change teams, and well as delivering critical regulatory and performance reporting that is used across the business.

Working within the Service teams, you’ll get experience in the day-to-day running of a payments service. You will gain insight into supplier engagement and management, ensuring that our payment services are available to our customers 24x7. You will build knowledge in the end-to-end payment journey of Cards Authorisation & Authentication, Digital Payments, Card Token Management, Cheques, Faster Payments, Scheduled Payments and High Value and International Payments and be exposed to high-level incidents and continual change development aspects relating to these services. There are also opportunities to oversee the technical aspects of Payments processing within Operational Teams and get involved in smaller independent projects which contribute towards a wider impact within the business. Your good communication skills, ability to build strong and trusted working relationships, and passion for delivering great service for our customers, will be invaluable in advising stakeholders, both internally and externally, on the best course of action. The role will also include looking at opportunities to improve our existing services in response to our ever-changing customer behaviours, whilst also delivering our future payment strategy.

About you

Whether you’re a recent graduate, contemplating a career change, or are already working in Payments but seeking your next challenge, our Payments development programme paves the way for a rewarding career in Payments.

In order to be eligible to apply for this role you must meet the following criteria:

• Have right to work in the UK
• Have been living in the UK or EEA countries for the last 3 years
• Have two GCSEs at A-C/grade 9-4 (or equivalent) in Maths and English Language

In addition, we will also be looking for:

• Great communication skills.
• The ability to plan and deliver work with attention to detail.
• A curious mind that wants to get to the bottom of things.
• Motivation to learn and develop.
• Determination and drive to make a difference

Nationwide will support your studies with time off work for your Apprenticeship studies and exams. To be successful you will also need to dedicate a significant amount of your own time for self-study, revision, and exam practice.

Our Customer First behaviours are all about putting customers at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

The extras you’ll get

As well as a permanent contract and a competitive starting salary (£32,500pa), as a valued member of the team we offer you:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday

Why you should choose Nationwide

Our Payments function works in a fast paced, customer-focused, and friendly environment and have an unmatched opportunity to interact with, and add value to, the largest building society in the world.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us.

We’ll send you our online assessments to complete and there will also be a short video interview to find out more about you. If you are successful, you’ll then be invited to attend to an assessment centre which will run in August.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

For more information on our application process and useful hints and tips, please visit: https://www.nationwide-jobs.co.uk/application-hints-and-tips/

For any questions around visa sponsorship please click here - Early Careers FAQs | Nationwide Careers (nationwide-jobs.co.uk)

If you have any further questions, please contact us at Emerging.Talent@nationwide.co.uk

Good luck!