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People Services Administrator

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Bupa

Jan 27

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Melbourne

Requirements

  • Previous experience working within a fast-paced operational HR administrative function
  • Strong attention to detail
  • Problem solving and solutions-oriented mindset
  • A drive for continuous improvement
  • Experience with HRIS systems and phone-based support
  • Experience with Service Now or similar online case management tools
  • Qualifications in HR (Certificate IV, diploma or degree) and/or Business Administration, or similar is desirable

Responsibilities

  • Delivering outstanding customer service through email, Microsoft Teams and Service Now, addressing general HR queries, and providing guidance on employment-related matters.
  • Responding promptly to and efficiently completing Workday processing activities, maintaining the highest levels of data accuracy throughout the process.
  • Creating and managing employee-related documentation, including contracts and letters, with a meticulous focus on accuracy and adherence to Bupa policies and protocols.
  • Investigating and resolving complaints and concerns in a timely and effective manner, particularly those that may impact employee pay.
  • Maintaining a solid understanding of employment legislation, relevant industrial awards, and Bupa HR policies and practices, ensuring the delivery of accurate support and guidance.

FAQs

What is the role of a People Services Administrator?

The People Services Administrator is responsible for processing HRIS system activities, providing support for people-related inquiries, and streamlining operations while maintaining data accuracy.

Where can this position be based?

This position can be based in Melbourne, Sydney, or Brisbane with hybrid working arrangements available.

What kind of experience is required for this role?

Previous experience working within a fast-paced operational HR administrative function is required.

What skills are important for the People Services Administrator role?

Important skills include strong attention to detail, problem-solving abilities, a drive for continuous improvement, and experience with HRIS systems.

Is there a qualification requirement for this position?

Qualifications in HR (Certificate IV, diploma, or degree) and/or Business Administration, or similar, are desirable but not mandatory.

What tools will I be using in this role?

You will be using HRIS systems such as Workday and Avature, as well as Service Now or similar online case management tools.

What kind of support can I expect from the company?

Bupa offers leadership support, study leave, volunteering options, and a commitment to promoting from within while supporting a healthy work/life balance.

How does Bupa support employee wellbeing?

Bupa values employee wellbeing through various initiatives, including health insurance subsidies, gym and spa discounts, and a focus on mental and physical health.

What customer service aspects are involved in this role?

The role involves delivering outstanding customer service through email, Microsoft Teams, and Service Now, addressing general HR queries, and providing guidance on employment-related matters.

What is the company culture like at Bupa?

Bupa fosters a welcoming and inclusive culture that values diversity, encourages bringing one's true self to work, and focuses on helping employees improve their lives both in and outside of the office.

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

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