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Process Executive - Voice

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Cognizant

15d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
  • Hyderabad

AI generated summary

  • You should work independently, track and manage your performance, ensure accurate information, and strive for 100% user satisfaction with no escalations.
  • You will moderate listings for accuracy, meet deadlines, track and improve performance, ensure correct information is updated, and strive for 100% user satisfaction with no escalations.

Requirements

  • - Should be able to work independently and understand his/her performance metrics
  • - Track his/her own performance and need to improvise based on the business requirement
  • - Should be able to manage his/her own performance
  • - Need to be very judgmental in order to make sure that the correct information is updated on the map front
  • - Should be focused to achieve 100% user satisfaction and zero client or customer escalations

Responsibilities

  • - Working on the moderation of the listings and making sure 98 accuracy is maintained
  • - Making sure the listing are completed within the defined SLATAT time
  • - Should be able to work independently and understand his/her performance metrics
  • - Track his/her own performance need improvise based on the business requirement
  • - Should be able to manage his/her own performance
  • - Need to be very judgmental in order to make sure that the correct information updated on the map front
  • - Should be focused to achieve 100 user satisfaction and zero client or customer escalations

FAQs

What is the primary responsibility of a Process Executive - Voice?

The primary responsibility is to work on the moderation of listings and ensure 98% accuracy is maintained.

What are the performance expectations for this role?

The expectations include maintaining 98% accuracy in listings and completing them within the defined SLA/TAT time.

Is independent work required in this position?

Yes, the role requires the ability to work independently while understanding and managing personal performance metrics.

How should a Process Executive track their performance?

A Process Executive should track their own performance and make improvements based on business requirements.

What kind of judgment is expected from an employee in this role?

Employees should be very judgmental to ensure that the correct information is updated, especially on the map front.

What is the focus in terms of customer satisfaction?

The focus is to achieve 100% user satisfaction and to maintain zero client or customer escalations.

What skills are essential for success in this job?

Essential skills include strong judgment, the ability to work independently, and a focus on meeting performance metrics.

Cognizant

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.