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Program Manager, PAIR

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Amazon

Yesterday

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Seattle

AI generated summary

  • You need 5+ years in program/project management, data-driven improvement experience, 2+ years in process improvements, and a master’s degree or MBA in a relevant field.
  • You will manage request intake, track product metrics, identify reporting opportunities, manage bottlenecks, and partner to define product requirements while upholding high reporting standards.

Requirements

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • 2+ years of driving process improvements experience
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

  • As a Sr. Program Manager for reporting and analytics, you will be responsible for:
  • Building processes to manage the intake, triage, and prioritization of requests from a wide group of customers and stakeholders.
  • Create mechanisms to track adoption, usage & satisfaction for product launches.
  • Identify and drive alignment on KPI & metrics definitions across all PAIR products
  • Proactively identify opportunities for new reporting to generate insights and create consistency in reporting.
  • Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus PAIR roadmap in partnership with the HR Insights and Analytics Manager.
  • Partner with the Sr. Product Manager to define requirements for PAIR products.
  • Insist on the highest standards - raising the bar for reporting and analytics across Amazon.

FAQs

What is the main focus of the PAIR team at Amazon?

The PAIR team supports the Devices & Services and Artificial General Intelligence businesses by providing analytics, insights, and research.

What are the key responsibilities of the Sr. Program Manager for reporting and analytics?

The Sr. Program Manager will manage request intake, track product usage and satisfaction, define KPIs and metrics, identify new reporting opportunities, and partner with the HR Insights and Analytics Manager.

What qualifications are required for this role?

Required qualifications include 5+ years of program or project management experience and experience using data and metrics to drive improvements.

Is a specific educational background preferred for this position?

Yes, a Master's degree or an MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field is preferred.

What skills are important for a successful candidate?

Important skills include strong communication, data-driven decision-making, customer obsession, cross-functional collaboration, and project management proficiency.

What type of environment will the program manager work in?

The program manager will work in a fast-paced environment with a cross-functional team of engineers, analysts, and researchers.

Is there a focus on diversity and inclusion in the hiring process?

Yes, Amazon is committed to a diverse and inclusive workplace and does not discriminate based on legally protected statuses.

How is the compensation structured for this position?

Compensation is based on geographic location and factors such as market conditions, job-related knowledge, skills, and experience, with a salary range from $104,100 to $185,000 per year.

Are there additional benefits provided to employees?

Yes, in addition to salary, Amazon offers equity, sign-on payments, and a full range of medical, financial, and other benefits.

How can interested applicants apply for this position?

Applicants should apply through Amazon’s internal or external career site.

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.