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Receptionist

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The Royal Marsden NHS Foundation Trust

16d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Facilities Management
  • London

AI generated summary

  • You must have strong keyboard and IT skills, the ability to thrive in a fast-paced environment, and relevant experience.
  • You will assist staff and patients with inquiries, manage reception and switchboard, order taxis, ensure cleanliness, handle enquiries efficiently, and support procurement processes.

Requirements

  • Proficiency in keyboard and IT skills
  • Ability to work efficiently in a fast-paced setting
  • Demonstrable experience

Responsibilities

  • To provide a point of contact for the staff and patients across the Trust requiring the support and services of the wider Facilities Directorate, and to assist members of the Facilities Directorate with a range of administrative and clerical support.
  • To act as a point of contact for enquiries from patients, staff and visitors and deal sensitively with any matters that may arise and ensure that urgent matters are drawn to the attention of relevant staff quickly and accurately.
  • To provide cover of both Reception and Switchboard as and when required.
  • Dealing with enquiries from patients, visitors, and staff in an efficient and polite manner.
  • Ordering taxis for Patients, Staff and Departments.
  • To ensure that the Main Reception and Public areas surrounding the Department are kept clean and tidy at all times.
  • To take responsibility for all incoming general enquiries and tasks received into the Facilities Directorate and ensure those enquiries are dealt with in the most appropriate way.
  • To support the Facilities Directorate with ordering and invoicing via the Trust’s procurement system (currently SBS).
  • Security / Incident / Fire - Respond to emergencies by following the appropriate Trust's procedures on activation of the relevant equipment to alert Emergency Teams on the Sutton site.

FAQs

What are the working hours for the receptionist position?

The position requires 16 hours per week, and flexibility is essential as it is a floating role.

Is prior experience required for this role?

Demonstrable experience is desirable but not required for this position.

What skills are essential for the receptionist role?

Essential skills include proficiency in keyboard and IT skills, along with the ability to work efficiently in a fast-paced environment.

How should emergencies be handled in this role?

Emergencies should be handled with composure, tact, and diplomacy, following the appropriate Trust's procedures to alert Emergency Teams.

What kind of work environment can I expect?

The work environment is stimulating and dynamic, with a focus on collaboration in a multidisciplinary team dedicated to excellent patient care.

Will I need to deal with enquiries from patients and visitors?

Yes, a key part of the role is to respond to enquiries from patients, visitors, and staff efficiently and politely.

What additional support will I provide to the Facilities Directorate?

You will assist with administrative and clerical support, ordering and invoicing via the Trust’s procurement system, and ensuring facilities are well-maintained.

Are there opportunities for learning and development in this role?

Yes, The Royal Marsden offers a wide range of learning and development opportunities, along with clear career pathways.

How do I apply for this position?

For further information on applying, please refer to the attached detailed Job Description and Person Specification that includes application instructions.

What benefits does The Royal Marsden offer to its employees?

The Royal Marsden offers a variety of staff benefits, including opportunities for flexible working to support work-life balance.

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The Royal Marsden NHS Foundation Trust

Life demands excellence

Science & Healthcare
Industry
1001-5000
Employees
1851
Founded Year

Mission & Purpose

The Royal Marsden NHS Foundation Trust specializes in cancer diagnosis, treatment, and research. Their mission is to deliver world-class, patient-centered care to improve outcomes for cancer patients and advance cancer treatments through innovative research. Their purpose is to provide cutting-edge cancer care and continually enhance patient experiences and outcomes through excellence in clinical practice and groundbreaking research.