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Receptionist

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Bupa

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Healthcare

AI generated summary

  • You should be positive in a fast-paced environment, have prior receptionist experience, strong communication skills, Microsoft proficiency, and preferably Dentally experience.
  • You will greet patients, manage appointments, update records, promote services, handle payments, support the clinical team, and maintain patient confidentiality. Excellent customer service is key.

Requirements

  • Ability to be positive and professional in a fast-paced environment
  • Previous administration or receptionist experience, preferably within a healthcare setting
  • Strong communication skills face to face, via telephone and email
  • Proficient with Microsoft Word and Outlook with overall strong organisation skills
  • Previous experience with promoting company products and services
  • Preferred Dentally experience

Responsibilities

  • Meeting and greeting patients, providing a great first impression and patient journey
  • Booking and amending appointments, answering the phone, updating patient records
  • Co-ordinating the care packages for our patients that has been provided by our clinicians
  • Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
  • Excellent customer service skills face to face, telephone and via email
  • Supporting the Practice Manager and clinical team with the smooth running of the practice
  • Handling payments
  • Accessing sensitive information whilst maintaining patient confidentiality

FAQs

What are the working hours for this receptionist position?

The position requires working 32 hours a week, specifically on Monday, Tuesday, Wednesday, and Friday.

Is previous experience required for this role?

Yes, previous administration or receptionist experience is preferred, ideally within a healthcare setting.

What responsibilities will I have as a dental receptionist?

Your responsibilities will include meeting and greeting patients, booking and amending appointments, handling payments, promoting Bupa Dental Care products and services, and supporting the Practice Manager and clinical team.

What type of environment can I expect while working at Bupa Dental Care?

You can expect a supportive and collaborative environment where individuals are encouraged to look forward to work and are empowered to contribute.

What benefits are offered to employees at Bupa Dental Care?

Benefits include competitive pay rates, access to healthcare support, discounts at retailers and gyms, mental health support services, discounted dental insurance, and access to career pathways.

Is there a specific software or system I should be familiar with?

Proficiency with Microsoft Word and Outlook is required, and prior experience with Dentally is preferred.

Can I access my income before payday?

Yes, you can access your income before payday through Wagestream, if and when you need it.

Does Bupa Dental Care value diversity and inclusion?

Yes, Bupa Dental Care champions diversity and emphasizes the importance of representing the communities and customers they serve.

Will I have opportunities for professional development?

Yes, there are opportunities for training and development to increase pay rates and advance in your career at Bupa Dental Care.

What is the approach to mental health support at Bupa Dental Care?

The mental health approach includes a range of support services, such as an Employee Assistance Programme (EAP), Family Mental HealthLine, and Bupa’s own wellbeing programme called Personal Energy.

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Bupa

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.