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Receptionist

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Mersey Care NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Liverpool

AI generated summary

  • You need strong customer service, communication, and organizational skills, the ability to prioritize, a good telephone manner, and confidentiality. Flexibility for shifts across sites is essential.
  • You will cover absences, manage reception duties, maintain administrative procedures, support patient satisfaction, ensure confidentiality, and participate in training programs.

Requirements

  • They will be customer focused and provide a comprehensive service.
  • Communication and organisational skills are essential.
  • They must have excellent inter personal skills, and be able to organise and prioritise their work schedule.
  • They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality.
  • Previous experience is desirable.
  • They must also be willing to work across all sites as required.
  • You will be required to cover sickness and absence.
  • The service is open daily 8am to 8pm including Bank Holidays (including Xmas Day), and weekends, and shifts are allocated according to service needs.

Responsibilities

  • You will be required to cover sickness and absence.
  • The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment.
  • Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients.
  • To participate in training and development programmes both internal and externally.
  • Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

FAQs

What are the working hours for the Receptionist position?

The service operates daily from 8am to 8pm, including Bank Holidays and weekends, and shifts are allocated according to service needs.

Is previous experience necessary for this position?

Previous experience is desirable, but not mandatory.

Will I be required to work at multiple locations?

Yes, you must be willing to work across all sites as required.

What kind of duties will I be performing as a Receptionist?

You will provide reception and administrative duties to ensure the smooth day-to-day running of the work environment, including maintaining administrative procedures and promoting patient satisfaction.

Are flexible working requests considered for this role?

Yes, flexible working requests will be considered for all roles.

Who can I contact for further details about the Receptionist position?

You can contact Andy Byrne, the Office Manager, at andy.byrne@merseycare.nhs.uk or by calling 0151 285 4820.

What qualities are essential for the Receptionist position?

Essential qualities include excellent communication and organizational skills, excellent interpersonal skills, and a good telephone manner, along with the ability to respect confidentiality.

Will I need to undergo training for this position?

Yes, you will be required to participate in both internal and external training and development programs.

How does Mersey Care ensure the quality of care provided?

Mersey Care is committed to delivering ‘perfect care’ which is safe, effective, positively experienced, timely, equitable, and efficient, and supports staff to perform at their best.

What is the nature of the organization I would be working for?

Mersey Care is one of the largest trusts providing physical and mental health services in the North West, serving over 1.4 million people and offering a range of specialized services.

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Mersey Care NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees

Mission & Purpose

Mersey Care NHS Foundation Trust provides mental health, learning disability, addiction services, and community health services across the UK. Their ultimate mission is to improve the quality of life for individuals by delivering compassionate, safe, and effective healthcare. They aim to promote recovery, independence, and well-being through a patient-centered approach, ensuring that every individual receives the care and support they need to live fulfilling lives.