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  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Southampton

AI generated summary

  • You should be yourself, passionate, courteous, organized, dependable, and eager to provide local recommendations for guests to ensure a great stay.
  • You will greet guests, manage check-ins and check-outs, provide local recommendations, and ensure a welcoming atmosphere while collaborating with a vibrant team to deliver exceptional service.

Requirements

  • Be yourself!
  • Be passionate to make a difference and eager to bring new ideas to the table
  • Be courteous to guests and colleagues at all times
  • Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
  • Have top-notch organisational skills
  • Be dependable, and a reassuring influence for guests

Responsibilities

  • As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day.
  • Take a deep breath because you’ll be stepping into a busy role!
  • Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet.
  • Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
  • Be passionate to make a difference and eager to bring new ideas to the table
  • Be courteous to guests and colleagues at all times
  • Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
  • Have top-notch organisational skills
  • Be dependable, and a reassuring influence for guests

FAQs

What are the main responsibilities of a Receptionist at Leonardo Hotels?

As a Receptionist, your main responsibilities include organizing all aspects of the check-in and check-out processes, providing guests with top-notch service, and offering local recommendations to enhance their stay.

What is the work environment like for a Receptionist?

The work environment is vibrant and busy, as you will be part of a dynamic team that values genuine hospitality and teamwork.

Are there any benefits for employees at Leonardo Hotels?

Yes, employees enjoy special rates on hotel rooms, meals at work, a recognition scheme, a pension scheme, life assurance, wellbeing support, and ongoing job-related training programs.

What qualities are we looking for in an ideal Receptionist?

We are looking for someone who is warm and friendly, passionate about making a difference, courteous to guests and colleagues, organized, dependable, and eager to bring new ideas to the team.

Is there a focus on career development at Leonardo Hotels?

Yes, there is a strong emphasis on career development, with clear paths for progression and opportunities for ongoing learning and training.

What kind of team culture can I expect at Leonardo Hotels?

You can expect a fun and friendly working environment where teamwork is encouraged, and employees are celebrated through various events and recognition schemes.

Are there opportunities for bonuses or rewards?

Yes, employees can earn bonuses through our talent referral scheme, and rewards through our Leo Points system for performance, which can include vouchers or a day off.

What are the working hours for a Receptionist at Leonardo Hotels?

The specific working hours may vary, but they typically involve shifts that require flexibility to accommodate busy periods, including evenings and weekends.

Do I need previous experience to apply for this position?

While previous experience in customer service or hospitality is beneficial, we value personality and the ability to interact well with others, which can be just as important.

How can I apply for the Receptionist position?

You can apply for the position through the Leonardo Hotels careers page or by submitting your CV and cover letter directly to the hotel.

Welcome to Leonardo Hotels UK & Ireland, formerly known as Jurys Inn! #ComeJoinUs

Travel & Leisure
Industry
5001-10,000
Employees

Mission & Purpose

Leonardo Hotels is one of the fastest-growing hotel chains in Europe with over 150 hotels in 13 countries, 52 of which are within the UK & Ireland. Leonardo Hotels are ideally located for sightseeing, shopping and business, and all our hotels have spacious comfortable bedrooms to relax in. Whether it is our 24 hour available staff, free WiFi or plentiful buffet breakfast, at Leonardo Hotels the little things make big differences. So whether you are visiting us as a business or leisure guest, a warm welcome awaits. #ComeJoinUs