FAQs
What is the primary role of a Receptionist at Leonardo Hotels?
The primary role of a Receptionist at Leonardo Hotels is to serve as the first point of contact for guests, managing the check-in and check-out processes while providing warm and friendly service to ensure a 5-star experience.
What are some of the perks offered to Receptionists?
Some perks include special rates on hotel rooms, company-wide recognition schemes, meals at work, a talent referral scheme, celebrations like Thank You Week, access to a pension scheme, and ongoing training programs with clear paths for progression.
Are there opportunities for career development?
Yes, there are numerous opportunities for career development, including ongoing training programs, coaching from managers, and access to a learning portal to help staff enhance their skills and knowledge in the hospitality field.
What qualities is Leonardo Hotels looking for in an ideal Receptionist?
The ideal Receptionist should be personable, passionate, courteous, organized, dependable, and eager to bring new ideas to improve guest experiences and the hotel environment.
What amenities does the Leonardo Royal Hotel Southampton Grand Harbour offer?
The hotel offers stylish rooms with free Wi-Fi, flat-screen TVs, a restaurant with floor-to-ceiling windows, a bistro/bar, gym facilities, an indoor pool and spa, and parking services for a fee.
How does Leonardo Hotels support employee well-being?
Leonardo Hotels provides access to a Company Pension Scheme, Life Assurance, Wellbeing Support, along with various celebrations and activities that foster a supportive work environment.
What types of training will I receive as a Receptionist?
As a Receptionist, you will receive ongoing job-related training, regular coaching from your manager, and access to programs like “Come Join Us Guest Care” training and Wellness webinars.
Is experience required to apply for this Receptionist position?
While relevant experience can be beneficial, Leonardo Hotels places a greater emphasis on personality and how well candidates embody their values, such as being friendly, genuine, and positive.
What is the company culture like at Leonardo Hotels?
The company culture at Leonardo Hotels is vibrant and inclusive, emphasizing teamwork, employee recognition, career growth, and community involvement, resulting in a fun and friendly working environment.