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Renewal Sales Representative

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MathWorks

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Natick

AI generated summary

  • You should be fluent in French, have sales experience, strong negotiation and communication skills, know maintenance contracts, and be CRM proficient, with time management and teamwork abilities.
  • You will manage maintenance renewals, educate customers on services, identify sales opportunities, prepare quotes, maintain CRM data, forecast sales, and support territory planning and meetings.

Requirements

  • Fluency in French a plus
  • Demonstrated success understanding business objectives and meeting or exceeding goals.
  • General understanding of contracts and terms specific to maintenance renewals.
  • Good negotiation skills
  • Strong time management and prioritization skills
  • Exceptional persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.
  • Proficient working with a CRM system to facilitate lead qualification and advancement of sales cycle.
  • Ability to work well both independently and within a team environment.
  • A bachelor's degree and 4 years of experience (or equivalent experience) with one year in a sales role is required.

Responsibilities

  • Grow revenue through attaining or exceeding maintenance renewal revenue goals.
  • Manage timely closure of the assigned annual maintenance renewal contracts and incorporate lapsed maintenance opportunities into selling strategies.
  • Proactively contact customers and explain the product and support benefits of continuing maintenance services.
  • Educate customers on purchasing options via web store and consolidations.
  • Identify and manage add on or cross sell opportunities by closing business or transferring to appropriate sales representative to advance the sale cycle.
  • Prepare quotations as required and ensure accurate information for efficient processing of orders and investigate and resolve any discrepancies.
  • Ensure accurate customer data and sales activities are collected and entered into CRM system to advance the sales cycle.
  • Demonstrate strong forecasting and funnel management of your assigned territory.
  • Contribute to and support the territory plans in conjunction with sales representatives.
  • Participate in funnel meetings as well as planning and delivery of sections of the annual territory and account plans.

FAQs

Do we support remote work?

Yes, we provide a hybrid work model that allows staff members to split their time between the office and home.

What is the primary focus of the Renewal Sales Representative role?

The primary focus is on driving revenue growth through optimizing customer conversations regarding maintenance renewal programs and products.

What qualifications are required for this position?

A bachelor's degree and 4 years of experience (or equivalent experience), including one year in a sales role, is required.

Is fluency in any other languages beneficial for this role?

Yes, fluency in French is considered a plus.

What skills are important for a Renewal Sales Representative?

Important skills include strong negotiation abilities, time management, prioritization, persuasive verbal and written communication, and attention to detail.

What systems should candidates be proficient in for this role?

Candidates should be proficient in working with a CRM system to facilitate lead qualification and advancement of the sales cycle.

Will I be working independently or as part of a team?

You will be able to work both independently and within a team environment, collaborating with other renewal sales representatives and sales representatives.

What are the key responsibilities of this position?

Key responsibilities include managing annual maintenance renewal contracts, contacting customers, educating them on products, identifying cross-sell opportunities, preparing quotations, and ensuring accurate customer data in the CRM system.

How important is customer interaction in this role?

Customer interaction is crucial as you'll be proactively contacting customers to discuss the benefits of continuing maintenance services and managing relationships for successful renewals.

What kind of growth opportunities does MathWorks provide?

MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.

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MathWorks

Accelerating the Pace of Engineering and Science

Technology
Industry
5001-10,000
Employees
1984
Founded Year

Mission & Purpose

MathWorks is the leading developer of mathematical computing software. Engineers and scientists worldwide rely on its products to accelerate the pace of discovery, innovation, and development. MATLAB, the language of technical computing, is a programming environment for algorithm development, data analysis, visualization, and numeric computation. Simulink is a graphical environment for simulation and Model-Based Design for multidomain dynamic and embedded systems. MATLAB and Simulink are also fundamental teaching and research tools in the world's universities and learning institutions. Founded in 1984, MathWorks employs more than 6000 people in 16 countries, with headquarters in Natick, Massachusetts, USA.