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Reservations Executive

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Marriott International

Jan 13

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Hyderabad, +1

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 2 years of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience.
  • License or Certification: None

Responsibilities

  • Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
  • Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company

FAQs

What is the job title for this position?

The job title for this position is Reservations Executive.

What are the primary responsibilities of a Reservations Executive?

The primary responsibilities include overseeing accuracy of room blocks and reservations, processing reservation requests, explaining policies, accommodating special requests, troubleshooting guest issues, and assisting in training and motivating employees.

What qualifications are preferred for this role?

Preferred qualifications include a high school diploma or G.E.D. equivalent, at least 2 years of related work experience, and at least 1 year of supervisory experience.

Is any specific license or certification required for this position?

No specific license or certification is required for this position.

Where is the location of this job?

The job is located at The Westin Hyderabad Mindspace, Raheja IT Park, Hitec City, Hyderabad, Telangana, India.

What is the work schedule for this position?

The work schedule for this position is full time.

Is this position part of a management role?

No, this position is classified as non-management.

Does this job involve training responsibilities?

Yes, the role involves assisting management in training and motivating employees.

What type of environment does the Westin promote for its employees?

The Westin promotes an inclusive, people-first culture where associates are encouraged to embrace their well-being practices both on and off property.

How does the Westin value diversity in its workforce?

The Westin is committed to hiring a diverse workforce and sustaining an inclusive culture, non-discriminatory on any protected basis.

How will I interact with guests in this role?

In this role, you will welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and communicate with them using clear and professional language.

Are there physical requirements for this position?

Yes, the position requires moving, lifting, carrying, and placing objects weighing 10 pounds or less without assistance.

What skills are important for a Reservations Executive?

Important skills include communication, problem-solving, attention to detail, and the ability to maintain positive working relationships with others.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

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