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Retail Customer Sales Advisor

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London

Requirements

  • Completed High School OR apprenticeship program
  • Proven retail sales experience - Sales through service
  • Ability to learn and use Microsoft’s D365 inventory system
  • Ensuring inventory integrity and accuracy when performing inventory administrative duties
  • Adheres to all compliance requirements, including but not limited to operational policies and procedures, device handling, and personal data policies
  • Must be based in the United Kingdom to be considered for this position

Responsibilities

  • Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to latest release, ensuring a seamless transition).
  • Engages a broad range of customers to understand how technology solutions can help them achieve their goals or solve a need. Explains the Microsoft Experience Center (MEC) / Employee Company Store (ECS) value proposition to customers. Drives cross-sell and solution sales goals in the MEC/ECS.
  • Conducts customer tours of the MEC/ECS and/or Microsoft Visitor’s Center in a professional, passionate manner, to encourage and drive brand awareness. Assists in facilitating public and private events held on location, in coordination with Microsoft partners.
  • Works across all Microsoft products and services (e.g., cloud, consumer, Gaming, Very Small Businesses) to consult with customers to understand technical issues, unique customer needs, how devices are used and the environment to propose complete solutions and/or solve issues to rebuild relationships with customers.
  • In the MEC, works in the Answer Desk, troubleshooting software and hardware problems, upgrading and repairing devices, completing customer appointments showcasing Microsoft's products and services.
  • Completes all required training and obtains relevant product and role certifications aligned to the role and industry. Proactively asks for help and is open to feedback and coaching from managers and teammates. Seeks essential knowledge (e.g., additional products, MEC/ECS areas) of sales techniques and Microsoft products.
  • Shares customer insights, stories, learnings and provides customer and available-solutions feedback in team standups and online communication channels.
  • Builds and maintains well-rounded knowledge of Microsoft products and services by learning through others along with self-education and role play while articulating Microsoft's value proposition to customers. Encourages peers to maintain their current knowledge of Microsoft products and services.
  • Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact. Executes strategies from senior management.
  • Uses fundamental product knowledge and value proposition to humanize and customize the delivery of Microsoft solutions. Positions products favorably in light of Microsoft's brand and current key differentiators within the market in relation to competitors to further drive sales. Shares features and benefits through live demonstrations and storytelling of Microsoft devices and services.
  • Maintains the organization, flow, and appearance of the back-of-house floor. Adjusts aisles and layout as necessary to manage influx in products, house new product lines, or adjust to seasonal demands. Maintains sales-floor merchandising standards of in-stock products. Stocks and replenishes products on the floor. Checks price changes and re-stickers items as needed to ensure accuracy. Runs products from back of house out to customers or sales associates. Follows direction from store leadership and visuals team regarding new displays. Works with other team members to set new displays prior to launch.
  • Ability to learn and use Microsoft’s D365 inventory system. Ensuring inventory integrity and accuracy when performing inventory administrative duties.
  • Adheres to all compliance requirements, including but not limited to operational policies and procedures, device handling, and personal data policies.

FAQs

What is the Microsoft Experience Centre (MEC)?

The Microsoft Experience Centre (MEC) is a place where customers can experience the best of Microsoft products, receive technical support for Surface and Xbox, and have in-person consultations tailored to their needs.

What responsibilities will I have as a Retail Customer Sales Advisor?

As a Retail Customer Sales Advisor, you will be responsible for customer service, technical support, engaging with customers to understand their needs, conducting tours of the MEC, troubleshooting software and hardware issues, and maintaining inventory management.

What qualifications do I need to apply for this position?

You need to have completed high school or an apprenticeship program, along with proven retail sales experience with a focus on sales through service.

Is prior technical knowledge required for this role?

A moderate technical acumen is helpful, as you will troubleshoot customer issues and provide solutions, but extensive technical knowledge is not mandatory prior to joining.

Is this position open to applicants outside the United Kingdom?

No, all candidates must be based in the United Kingdom to be considered for this position.

Are there opportunities for growth and learning in this role?

Yes, you will be required to complete all training and obtain relevant product and role certifications. There are also opportunities for feedback and coaching throughout your employment.

What type of products will I be working with?

You will work with a broad range of Microsoft products and services, including cloud solutions, consumer products, and gaming devices.

How important is customer engagement in this role?

Customer engagement is crucial as the role focuses on understanding customer needs, solving issues, and driving brand awareness through meaningful interactions.

What does inventory management entail in this role?

Inventory management involves organizing and maintaining the back-of-house area, stocking products, ensuring the sales floor's appearance, and accurately managing inventory using Microsoft's D365 system.

Will I be working alone or as part of a team?

You will be part of a team of highly skilled associates, collaborating with peers and leaders to provide excellent customer service and deliver business impact.

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.

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