FAQs
What is the Microsoft Experience Centre (MEC)?
The Microsoft Experience Centre (MEC) is a place where customers can experience the best of Microsoft products, receive technical support for Surface and Xbox, and have in-person consultations tailored to their needs.
What responsibilities will I have as a Retail Customer Sales Advisor?
As a Retail Customer Sales Advisor, you will be responsible for customer service, technical support, engaging with customers to understand their needs, conducting tours of the MEC, troubleshooting software and hardware issues, and maintaining inventory management.
What qualifications do I need to apply for this position?
You need to have completed high school or an apprenticeship program, along with proven retail sales experience with a focus on sales through service.
Is prior technical knowledge required for this role?
A moderate technical acumen is helpful, as you will troubleshoot customer issues and provide solutions, but extensive technical knowledge is not mandatory prior to joining.
Is this position open to applicants outside the United Kingdom?
No, all candidates must be based in the United Kingdom to be considered for this position.
Are there opportunities for growth and learning in this role?
Yes, you will be required to complete all training and obtain relevant product and role certifications. There are also opportunities for feedback and coaching throughout your employment.
What type of products will I be working with?
You will work with a broad range of Microsoft products and services, including cloud solutions, consumer products, and gaming devices.
How important is customer engagement in this role?
Customer engagement is crucial as the role focuses on understanding customer needs, solving issues, and driving brand awareness through meaningful interactions.
What does inventory management entail in this role?
Inventory management involves organizing and maintaining the back-of-house area, stocking products, ensuring the sales floor's appearance, and accurately managing inventory using Microsoft's D365 system.
Will I be working alone or as part of a team?
You will be part of a team of highly skilled associates, collaborating with peers and leaders to provide excellent customer service and deliver business impact.