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retail sales associate

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MARSHALLS LLC

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Phoenix

AI generated summary

  • You must have excellent customer service, flexible scheduling, strong communication skills, attention to detail, the ability to multi-task, and retail experience. Heavy lifting is required.
  • You will engage customers, maintain store organization, process transactions, uphold merchandising standards, support credit programs, and ensure a safe environment while contributing to team goals.

Requirements

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Responsibilities

  • Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

FAQs

What is the main responsibility of a Retail Sales Associate at Marshalls?

The main responsibility is to deliver a highly satisfied customer experience by engaging with customers, maintaining a clean store environment, and adhering to operational and merchandise standards.

What qualifications are required for this position?

Ideal candidates should possess excellent customer service skills, strong communication and organizational skills, the ability to multi-task, and a flexible schedule to support business needs. Retail customer experience is preferred.

What are the working hours for this position?

The position requires the ability to work a flexible schedule to support the needs of the business.

What kind of training is provided for new employees?

New employees may be cross-trained to work in multiple areas of the store to support various business needs and receive orientation on customer experience practices.

Are there benefits offered to employees?

Yes, benefits include an associate discount, employee assistance programs, 401(k) contributions, various types of insurance, and more, depending on service or hours requirements.

Is this position part-time or full-time?

The job description does not specify, but the flexible schedule suggests that this may include both part-time and full-time opportunities.

What is the starting pay range for this position?

The starting pay range for this position is $14.70 to $15.20 per hour, with actual pay determined by skills, qualifications, and experience.

Is experience in retail necessary for this position?

While retail customer experience is preferred, it may not be strictly necessary, allowing for individuals with strong customer service skills from other fields to apply.

How does Marshalls ensure a positive store culture?

Marshalls promotes a positive store culture through honesty, integrity, and respect, encouraging recognition and constructive feedback among team members.

Are applicants with arrest or conviction records considered for employment?

Yes, applicants with arrest or conviction records will be considered for employment at Marshalls.

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MARSHALLS LLC

MARSHALLS LLC is a retail company based out of Shelton, CT, United States

Retail & Consumer Goods
Industry
1-10
Employees
1995
Founded Year

Mission & Purpose

Marshalls, based in the United States, is a chain of off-price retail stores that offer a wide range of discounted brand-name clothing, accessories, and home goods. Their ultimate mission is to provide customers with quality merchandise at competitive prices, offering a diverse selection that includes apparel for men, women, and children, as well as home decor items and accessories. The purpose of Marshalls is to offer a treasure-hunt shopping experience where customers can find high-value products from popular brands at significant savings compared to regular retail prices. They aim to deliver a satisfying shopping experience that combines quality, variety, and affordability across their network of stores in the United States.

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