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Rooms Controller

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Marriott International

16d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Amsterdam

AI generated summary

  • You should have a hospitality degree, Front Office experience, fluency in Dutch and/or English, flexibility, strong communication skills, and availability for all shifts.
  • You will manage room assignments, prepare for arrivals, handle guest inquiries and complaints, coordinate with departments, and enhance guest satisfaction while optimizing room occupancy.

Requirements

  • To be eligible for this position you
  • Have a degree in hospitality and experience in the Front Office of an international hotel chain
  • Can communicate fluently in Dutch and/or English – other languages are a plus!
  • Are flexible and able to multi-task
  • Are a team player and you have strong communication skills
  • Are available to work all shifts (morning, evening, and night)

Responsibilities

  • Completing specific checklists; which include running reports and preparing for the upcoming day’s arrivals.
  • Blocking upcoming reservations into rooms, balancing room categories, blocking upcoming arrivals behind departures to ensure maximum occupancy.
  • Prepare for upcoming groups arriving by reviewing group resumes and accommodating any specific billing and/or reservation requests.
  • Answering phone calls, assist guests and upcoming guests, listen to guest inconveniences and/or complaints.
  • Work with other departments on a regular basis to ensure the day's operations run smoothly.
  • You will strive to continually improve guest, and associate satisfaction and maximize financial performance of the rooms operation.

FAQs

What is the job title for this position?

The job title is Rooms Controller.

Where is the Amsterdam Marriott Hotel located?

The Amsterdam Marriott Hotel is located at Stadhouderskade 12, Amsterdam, Noord-Holland, Netherlands.

What are the working hours for this position?

This position is full-time and requires availability to work all shifts, including morning, evening, and night.

What qualifications are needed to apply for this position?

To be eligible for this position, candidates should have a degree in hospitality and experience in the Front Office of an international hotel chain, along with fluency in Dutch and/or English.

What kind of environment does the Amsterdam Marriott Hotel offer?

The hotel offers a dynamic work environment in the center of Amsterdam, surrounded by many attractions, dining, and entertainment.

What responsibilities does the Rooms Controller have?

Responsibilities include completing checklists, blocking upcoming reservations, preparing for groups, answering phone calls, and collaborating with other departments to ensure smooth operations.

What kind of training and career opportunities are available?

The hotel offers personal coaching and training to support day-to-day job performance and provides career possibilities within Marriott International.

Does the hotel offer any benefits for employees?

Yes, the hotel offers competitive salary and benefits, including discounted rates for Marriott hotels worldwide, a TakeCare program for wellbeing, and social activities for associates.

Is language proficiency important for this role?

Yes, fluency in Dutch and/or English is required, and knowledge of additional languages is considered a plus.

Is experience in the hospitality industry necessary?

Yes, candidates should have previous experience in the Front Office of an international hotel chain.

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.