Sales and Customer Care Consultant

YOOX NET-A-PORTER GROUP

Jul 18, 2023

Applications are closed

Job
Full-time
Entry Level
Sales & Business Development
Customer Relations
London

Requirements

Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
A genuine interest in fashion and current trends
Ability to display clear and positive communication skills
Ability to use own initiative and proven track record of having solved problems successfully
Excellent time management skills and the ability to meet strict deadlines
Proficient computer and analytical skills
Flexible approach towards travel in instances where training or workshops may be provided at another site
Self Confidence
Ability to work under pressure in order to reach customer SLA’s
‘Customer First’ approach
Excellent team working skills and individual work ethic

Responsibilities

Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
Ensure exemplary levels of customer service are displayed at all times
Take responsibility to improve product knowledge and advise customers on purchases
Take every opportunity to up-sell and ‘accessorize outfits and perform against targets set by Premier management.
Increase sales by being aware of current trends, styles and availability of products on NET-A-PORTER and MR PORTER websites
Understand individual and team KPIs and strive to exceed target set for telephony quality, sales and productivity
Liaise with other departments as necessary to meet customer demands
Anticipate, identify and resolve problems that could delay the release or movement of shipments
Utilize internal email management software to ensure correct categorization of customer queries and complaints
Report to the Team Leader in the event of any customer query or complaint concerning the Premier Service
Manage workload effectively

YOOX NET-A-PORTER GROUP

YOOX NET-A-PORTER is a leading online luxury and fashion retail business

Retail & Consumer Goods

Industry

5001-10,000

Employees

2000

Founded Year

Mission & Purpose

YOOX NET-A-PORTER is a leading online luxury and fashion retail business. Made up of four multi-brand online stores, NET-A-PORTER, MR PORTER, THE OUTNET and YOOX, it connects customers to the world’s most coveted brands, bringing them outstanding style and impeccable service. In addition, YOOX NET-A-PORTER’s ONLINE FLAGSHIP STORES partner with world leading luxury brands to power their own e-commerce destinations.With 5.3 million customers in 180 countries, YOOX NET-A-PORTER takes a localised approach to serving its clientele around the globe through its network of offices and operations across the U.S., Europe, APAC and joint ventures with Alibaba in China and Symphony Investments in the Middle East.Across its operations is YOOX NET A PORTER’s Infinity 2030 strategy, its long-term commitment to drive a more sustainable and circular fashion system. Leveraging more than 20 years of data and insights, YOOX NET-A-PORTER continues to embrace next generation technologies including A.I., augmented reality and digital ID to evolve and elevate the customer journey.YOOX NET-A-PORTER is part of Richemont.