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Sales and Customer Care Consultant (FTC)

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YOOX NET-A-PORTER GROUP

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Mahwah
  • Quick Apply

AI generated summary

  • You must have customer service experience, strong communication skills, attention to detail, teamwork abilities, and flexibility for shifts, including weekends and busy periods.
  • You will ensure excellent customer experiences, resolve inquiries across channels, assist with product-related issues, meet KPIs, and collaborate with colleagues to enhance service quality.

Requirements

  • Previous experience in a contact center environment or customer service role (retail and hospitality)
  • Excellent written and verbal communication skills
  • Excellent keyboard and written skills with precise grammar and spelling
  • Confident and proactive approach
  • Excellent eye for detail and good organizational skills
  • The ability to work in a team
  • Flexibility to work shifts - This will include weekends and during busy periods there may be an expectation to work additional shifts.

Responsibilities

  • Ensure that an excellent customer experience is given to every customer, every time
  • Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and social media
  • Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond
  • Assist customers with all lines of enquiry which will include; product queries, returns, delivery, registration, payments and more
  • Be committed to meeting KPI’s including sales, quality and productivity targets; playing a key role in helping the department to achieve its overall goals
  • Work with your colleagues across Customer Care and internal departments to continuously strive to improve service and knowledge

FAQs

What is the job title for this position?

The job title is Sales and Customer Care Consultant (FTC).

Where is the job located?

The job is located at our DC2 Offices in Mahwah, New Jersey.

What are the working hours for this position?

The working hours are 37.5 hours per week, with rotating weekends.

What type of employment is this role?

This role is a fixed-term contract (FTC).

What does the role of the Sales and Customer Care Consultant involve?

The role involves being the first point of contact for customers, resolving issues and complaints, assisting with product queries and orders, and ensuring an excellent customer experience.

What are some essential skills required for this position?

Essential skills include excellent written and verbal communication, attention to detail, good organizational skills, a confident and proactive approach, and the ability to work effectively in a team.

Is there an opportunity for growth or further training in this position?

Yes, the company is committed to making your journey inspirational and evolutionary, which may include opportunities for training and career growth.

Are weekends part of the work schedule?

Yes, the role requires flexibility to work weekends, especially during busy periods.

What benefits are offered to employees in this position?

Employees receive a competitive salary, performance bonus schemes, 401(k) plan, staff discounts, medical, dental and vision insurance, commuter benefits, and a supportive team environment.

Is this position entry-level?

Yes, this position is considered entry-level.

Does the company support diversity in the workplace?

Yes, the YOOX NET-A-PORTER GROUP is an equal opportunities employer and encourages applications from diverse backgrounds.

What should I do if I need reasonable adjustments to complete my application?

If you require any reasonable adjustments, please advise the company accordingly during the application process.

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YOOX NET-A-PORTER GROUP

YOOX NET-A-PORTER is a leading online luxury and fashion retail business

Retail & Consumer Goods
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

YOOX NET-A-PORTER is a leading online luxury and fashion retail business. Made up of four multi-brand online stores, NET-A-PORTER, MR PORTER, THE OUTNET and YOOX, it connects customers to the world’s most coveted brands, bringing them outstanding style and impeccable service. In addition, YOOX NET-A-PORTER’s ONLINE FLAGSHIP STORES partner with world leading luxury brands to power their own e-commerce destinations.With 5.3 million customers in 180 countries, YOOX NET-A-PORTER takes a localised approach to serving its clientele around the globe through its network of offices and operations across the U.S., Europe, APAC and joint ventures with Alibaba in China and Symphony Investments in the Middle East.Across its operations is YOOX NET A PORTER’s Infinity 2030 strategy, its long-term commitment to drive a more sustainable and circular fashion system. Leveraging more than 20 years of data and insights, YOOX NET-A-PORTER continues to embrace next generation technologies including A.I., augmented reality and digital ID to evolve and elevate the customer journey.YOOX NET-A-PORTER is part of Richemont.

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