FAQs
What is the job title for this position?
The job title is Sales and Customer Care Consultant (FTC).
Where is the job located?
The job is located at our DC2 Offices in Mahwah, New Jersey.
What are the working hours for this position?
The working hours are 37.5 hours per week, with rotating weekends.
What type of employment is this role?
This role is a fixed-term contract (FTC).
What does the role of the Sales and Customer Care Consultant involve?
The role involves being the first point of contact for customers, resolving issues and complaints, assisting with product queries and orders, and ensuring an excellent customer experience.
What are some essential skills required for this position?
Essential skills include excellent written and verbal communication, attention to detail, good organizational skills, a confident and proactive approach, and the ability to work effectively in a team.
Is there an opportunity for growth or further training in this position?
Yes, the company is committed to making your journey inspirational and evolutionary, which may include opportunities for training and career growth.
Are weekends part of the work schedule?
Yes, the role requires flexibility to work weekends, especially during busy periods.
What benefits are offered to employees in this position?
Employees receive a competitive salary, performance bonus schemes, 401(k) plan, staff discounts, medical, dental and vision insurance, commuter benefits, and a supportive team environment.
Is this position entry-level?
Yes, this position is considered entry-level.
Does the company support diversity in the workplace?
Yes, the YOOX NET-A-PORTER GROUP is an equal opportunities employer and encourages applications from diverse backgrounds.
What should I do if I need reasonable adjustments to complete my application?
If you require any reasonable adjustments, please advise the company accordingly during the application process.