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Sales Associate Hyattsville, MD Store 256

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Five Below

7d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Hyattsville
  • Quick Apply

AI generated summary

  • You must be at least 16, flexible with hours, tech-savvy, a good communicator, and able to lift 25 lbs. Must assist customers, operate the cash register, and be active on the sales floor.
  • You will greet customers, assess their needs, promote events, resolve concerns, communicate with management, and support team goals to enhance the shopping experience and drive sales.

Requirements

  • At least 16 years old
  • Available to work a flexible schedule
  • Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices)
  • Good communicator with the ability to engage with customers
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on-the-job training
  • Frequently operate cash register
  • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
  • Frequently ascend/descend ladders in order to retrieve and put away stock
  • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
  • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
  • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
  • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
  • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
  • Must be able to remain in a stationary, upright position for 80% of the time

Responsibilities

  • Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
  • Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
  • Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
  • Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
  • Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
  • Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

FAQs

What are the age requirements to apply for this position?

Applicants must be at least 16 years old to apply for the Sales Associate position.

What scheduling flexibility is required for this job?

A flexible schedule is required, including availability for days, evenings, weekends, and possibly overnight shifts.

Is prior sales experience necessary for this position?

Prior sales experience is not required, but good communication skills and the ability to engage with customers are important.

What kind of training will I receive if hired?

On-the-job training will be provided to help you learn the necessary procedural knowledge for the position.

Are there any physical requirements for the Sales Associate role?

Yes, the role requires frequently moving merchandise weighing up to 25 lbs, using ladders, and remaining stationary for 80% of the time.

How does Five Below handle customer concerns?

Associates are expected to address customer issues courteously and professionally, offering alternative solutions to turn returns into exchanges when possible.

Are there any benefits offered to employees?

Yes, Five Below offers a range of benefits including health coverage and support for financial and personal wellness.

What should I do if I need an accommodation due to a disability during the hiring process?

You should submit a request detailing the nature of your accommodation needs and your contact information.

Does Five Below offer promotions and bonuses based on performance?

While the job description mentions supporting team and company goals, specific promotions and bonuses may vary and should be discussed during the interview process.

Are there opportunities for advancement within the company?

Five Below values growth and development, and there may be opportunities for advancement as the company continues to expand and thrive.

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Five Below

Five Below is a store with unlimited possibilities where tweens, teens and beyond are free to Let Go & Have Fun!

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. So if your heart is beating a little quicker and your smile is getting bigger now that you know what we’re all about, let’s just say your search for a one-of-a-kind experience that’s much more than a j-o-b just might be officially ending HERE. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!