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Sales Keyholder, PT - Boston

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Boston

AI generated summary

  • You must be 18+, have retail/customer service exp., comfortable with technology, flexible schedule, strong communication skills, and able to lift up to 25 lbs. Stand/walk during shifts. Advanced selling exp a plus.
  • You will lead a team to provide excellent customer service, drive sales, maintain store standards, and ensure a seamless retail experience. Partner with leadership to achieve targets and enhance the brand image.

Requirements

  • At least 18 years old
  • High school degree or equivalent
  • 1+ year of retail/customer service experience
  • Available to work a flexible schedule – including evenings, weekends, and holidays
  • Comfortable with technology (such as hand-held and mobile devices)
  • Strong communication skills
  • Can stand, walk, bend and lift cartons weighing up to 25 lbs. during each work shift with or without an accommodation
  • You’ll be considered a top candidate if you have:
  • Previous experience in a leadership position
  • Previous experience in a retail setting
  • Qualifications:
  • Advanced numeracy, literacy, and advanced communication skills
  • Fluent in local language and basic verbal English skills
  • Basic people management skills
  • Proficient in use of computers and other technology
  • Effectively communicate with athletes, teammates, and leadership
  • Adjusts to new ideas/methods of working
  • Knowledgeable of store operations, visual merchandising, stock room, risk management & safety
  • Knowledge and understanding of employment laws including compliance with federal, state, and local requirements
  • Moderate knowledge of industry/retail operations and applying this knowledge to create solutions
  • Advanced selling experience and comprehensive industry understanding
  • May anticipate and prevent problems and roadblocks before they occur
  • Requirements:
  • One year experience in a sports/apparel & footwear retail environment
  • Exposure to Keyholder experiences
  • High School education or equivalent
  • Availability to work a flexible schedule, including holidays, nights, and weekends
  • Physical Requirements:
  • Ability to handle or relocate products up to 25 lbs/12kgs
  • Able to stand and move about for extended periods of time with short breaks to handle products
  • Ability to freely access all areas of the store; including the selling floor, stock and register area
  • Reasonable accommodations may be made to assist in performing the essential responsibilities

Responsibilities

  • Ensure we always provide great customer service
  • Lead a selling culture and enhance the customer experience
  • Recognize and reward performance
  • Coach, train, and support teammates
  • Manage loss prevention, safety, and audit expectations and results
  • Ensure the store is neat, clean, and well-stocked
  • Open and close the store when necessary
  • Sales & Omni:
  • As part of the store leadership team, supports in driving sales and retail/omni KPI target achievement
  • Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors
  • Provides in-depth information related to wide portfolio of technical products
  • Seeks and offers solutions to athletes based on their requests.
  • Brand image & Customer Experience:
  • As part of the store leadership team, supports in training teammates to provide a service/selling culture unique to Under Armour.
  • Uses advanced functional expertise to drive sales and Athlete loyalty.
  • Shares, guides and trains basic core and seasonal product knowledge to junior teammates.
  • Retail Operations:
  • Responsible for keeping the store key, opening and closing store according to Standard Operating procedures
  • Train and lead teammates in the execution of daily operations aligning with UA process and policies
  • Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
  • Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs. Builds Athlete loyalty through in-store experience, using various available applications
  • Ensure store audit compliance and shrink results meet company loss prevention standards
  • Adhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activity.
  • Assume Keyholder, Stock responsibilities as necessary.
  • Maintain and support store safety standards and communicate teammate accidents/injuries/concerns to rest of store leadership immediately.
  • Leadership & Team Collaboration:
  • Communicate clear priorities, sales and KPI targets to sales teammates to achieve the targeted levels.
  • Support UA strategies to drive sales and operations; observe sales trend and advise rest of store leadership of opportunities.
  • Support the Store Manager and Assistant Store Manager, Retail Operations Team, and local HR during onboarding and continuous training.

FAQs

What are the responsibilities of a Sales Keyholder at this store?

A Sales Keyholder is responsible for overseeing sales and customer service, coaching teammates, and assisting with the daily operations of the store as needed.

Is previous leadership experience required for the Sales Keyholder position?

Previous leadership experience is not required, but it is a great first-time leadership role for the right candidate.

What qualities are you looking for in a Sales Keyholder candidate?

We are looking for candidates who are motivated, customer-focused, and have the ability to lead a team effectively.

What are the hours for this part-time Sales Keyholder position?

The hours for this part-time position will vary, but typically include evenings and weekends.

What opportunities for growth and advancement are available for Sales Keyholders?

Sales Keyholders have the opportunity to gain valuable leadership experience and may have the chance to move into higher-level management roles within the company.

Retail & Consumer Goods
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

Under Armour is obsessed with being better, stronger, and more focused than anyone else out there. Our mission: to make athletes better. Our vision: to inspire you with performance solutions you never knew you needed and can’t imagine living without. Our values define and unite us, the beliefs that are the red thread that connect everyone at Under Armour. Our values are rallying cries, reminding us why we’re here, and fueling everything we do. Love athletes We believe in waking up every morning to make athletes legendary. From the best of the best to the ones just getting started, we put the athlete at the center of everything we do. We create fearlessly with the courage and conviction to defy convention. We innovate by taking bold and smart risks. We show up big where athletes train, compete, and recover. Celebrate the wins We believe our victories, big and small, bring us together as a team. We celebrate our accomplishments, giving credit where it's due. We take time to have fun. We channel past successes to inspire our next win. Stand for equality We believe sport is the great unifier. We don't sit on the sidelines; we speak up for fairness and equity. We treat each other with respect. We apply different perspectives in our work. We come together as a force for good to serve the communities we represent. Act sustainably We believe our work is not just what we do but how we do it. We work ethically and efficiently to perfect performance while reusing the Earth's resources. We seek new information to develop lasting solutions. We protect our planet for all who now play, and all who will play, on our home field. Fight on together We believe strength is built through tackling adversity. We act with an enterprise mindset in the best interest of the Brand. We help each other overcome obstacles. We act with integrity, have honest conversations and grow over mistakes. We approach challenges with positive intent and never quit.

Culture & Values

  • Stand for Equality

    We believe sport is the great unifier. We don't sit on the sidelines; we speak up for fairness and equity. We treat each other with respect. We apply different perspectives in our work. We come together as a force for good to serve the communities we represent.

  • Act Sustainably

    We believe our work is not just what we do but how we do it. We work ethically and efficiently to perfect performance while reusing the Earth's resources. We seek new information to develop lasting solutions. We protect our planet for all who now play, and all who will play, on our home field.

  • Fight on together

    We believe strength is built through tackling adversity. We act with an enterprise mindset in the best interest of the Brand. We help each other overcome obstacles. We act with integrity, have honest conversations and grow over mistakes. We approach challenges with positive intent and never quit.

  • Celebrate the wins

    We believe our victories, big and small, bring us together as a team. We celebrate our accomplishments, giving credit where it's due. We take time to have fun. We channel past successes to inspire our next win.

  • Love athletes

    We believe in waking up every morning to make athletes legendary. From the best of the best to the ones just getting started, we put the athlete at the center of everything we do. We create fearlessly with the courage and conviction to defy convention. We innovate by taking bold and smart risks. We show up big where athletes train, compete, and recover.