Scheduling Coordinator

Cleveland Clinic

Nov 13

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Healthcare
Cleveland

Requirements

High School Diploma or GED.
Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access.
In-depth knowledge of medical terminology and/or CPT/ICD coding preferred.
Knowledge of Microsoft Word and Excel applications.
Requires excellent interpersonal skills including the ability to interact successfully with all levels of personnel.
Requires extensive exchange of verbal communication by phone and in person.
Exceptional written and verbal communication and organizational skills are essential.
The ability to handle multiple tasks.
Must treat all information and data within the scope of the position with appropriate confidentiality.
Requires the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Ability to promote and utilize a consistent problem solving methodology.
Ability to function independently and as a team.
Must be detail oriented, organized and able to work under stringent deadlines.
Two years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/OR scheduling. Or three years of customer service concierge experience.
Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software.
Requires frequent standing, walking and sitting for extended periods of time.
Lifting and carrying up to 25 lbs.
Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
Normal or corrected vision.
Follows standard precautions using personal protective equipment as required.

Responsibilities

Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validates patient physician information and ensures accurate collection.
Validates and captures primary, secondary and tertiary insurance coverage to ensure accurate billing.
Identifies patients in need of financial counseling to ensure appropriate payment of services.
Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action.
Triage appointments based on diagnosis, patient preferences and physician specialty.
Coordinates services and provides special instructions as requested by patient, internal physicians and referring physicians.
Performs scheduling both intra- and inter-departmentally as requested by physician orders.
Receives orders and processes as indicated by provider and schedules according to protocol.
Responsible for maximizing a department's allocated spaces by scheduling all procedures/surgeries.
Enters appointment into respective programs, both routine and emergency add-on.
Ensures accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Enters all updates, correction and changes to scheduled procedures/surgeries.
Maintains provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling function.
Serves as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
Notifies patients of their arrival times per area protocols.
Acts as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicates with all departments to maximize efficiency and expedite the admission process.
Maintains designated space/unit and patient management calendars/ledgers; maintains department data based on area needs.
Communicates with patients and their families to provide detailed instructions, directions and resources available.
Other duties as assigned.

FAQs

What are the primary responsibilities of a Scheduling Coordinator?

The primary responsibilities include managing scheduled and unscheduled admissions for surgeries and procedures, validating patient information, coordinating services, scheduling appointments, and communicating with patients and medical personnel to ensure a smooth admission process.

What qualifications are required for this position?

A High School Diploma or GED is required, along with a working knowledge of computerized scheduling systems, medical terminology, and proficiency in Microsoft Word and Excel applications.

Is any specific certification needed for this role?

No certifications are required for this position.

What type of work experience is preferred for a Scheduling Coordinator?

Two years of related experience in areas like patient registration, billing, or scheduling, or three years of customer service concierge experience is preferred.

What skills are essential for success in this role?

Essential skills include excellent interpersonal and communication skills, organizational abilities, attention to detail, the ability to handle multiple tasks, and proficiency with personal computers.

What are the physical requirements of the job?

The role requires frequent standing, walking, and sitting for extended periods, lifting and carrying up to 25 lbs, and the ability to operate a PC and navigate throughout the hospital.

Does this role require the use of personal protective equipment (PPE)?

Yes, this position requires following standard precautions and using personal protective equipment as necessary.

How does the scheduling process handle emergency procedures?

The Scheduling Coordinator enters routine and emergency add-on appointments into the respective scheduling programs based on physician orders and protocols.

Are there opportunities for professional development or further training in this role?

While the job description does not specify, organizations often offer opportunities for professional development and training in medical terminology and scheduling systems. Candidates are encouraged to inquire during the application process.

What is the work environment like for a Scheduling Coordinator?

The work environment is fast-paced and may be stressful, requiring excellent communication and multitasking abilities while working with minimal supervision.

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Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Florida Cleveland Clinic Canada Cleveland Clinic Abu Dhabi Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations. Our family health centers offer: Outpatient care Primary care Numerous subspecialties Numerous locations All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.

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