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Senior Logistic Technician

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Microsoft

12d ago

  • Job
    Full-time
    Mid & Senior Level
  • Logistics
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You need a high school diploma, relevant experience in IT warehouse/supply chain, and ability to meet security screenings. Experience operating heavy-load equipment is also required.
  • You will prioritize ticket queues, guide technicians, coordinate deliveries, resolve escalations, manage RMAs, ensure safety compliance, and seek process improvements.

Requirements

  • High School Diploma and relevant previous experience in warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience.
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Previous experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.

Responsibilities

  • Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
  • Provide task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
  • Coordinate with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.
  • Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
  • Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities.
  • Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment. Ensure teams maintain and perform steps required to keep the inventory balance accurate.
  • Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs.
  • Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure team is following all processes and procedures to perform DBD destruction.
  • Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, rack moving, heavy-equipment usage, lifting, ladder/rolling stair use).
  • Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
  • Embody our culture and values.

FAQs

What is the primary responsibility of a Senior Logistic Technician at Microsoft?

The primary responsibility includes prioritizing and assigning ticketed work to technicians, providing guidance on inbound/outbound logistics tasks, and ensuring accurate inventory balances.

What qualifications are required for this position?

A High School Diploma and relevant previous experience in warehouse/supply chain in an IT environment, inventory management, retail, warehouse management, or a related field are required, or equivalent experience.

Are there any preferred qualifications for applicants?

Yes, previous experience in warehouse/supply chain within an IT environment or logistics, and experience operating heavy-load movement equipment like forklifts and pallet jacks is preferred.

Will I need to undergo a background check for this position?

Yes, you will need to pass the Microsoft Cloud background check upon hire and every two years thereafter.

What opportunities for professional development does this role offer?

This role offers opportunities for mentorship, training, Career Rotation Programs, and professional certifications within the Microsoft Cloud Operations & Innovation (CO+I) team.

What is the working environment like for this position?

The working environment is focused on personal and professional development, collaboration, and an inclusive culture, with a strong emphasis on safety and adherence to structured processes.

How does Microsoft ensure a culture of inclusion?

Microsoft is committed to cultivating an inclusive work environment, which is reflected in their values of respect, integrity, and accountability, enabling all employees to positively impact the culture.

What are some specific tasks that a Senior Logistic Technician will perform?

Some specific tasks include prioritizing ticket queues, coordinating with stakeholders for logistics, supervising inventory management processes, and conducting safety briefings for technicians.

Does this role involve working with third-party vendors?

Yes, the role involves coordinating with external stakeholders including third-party warehouses, OEM vendors, and suppliers for inbound and outbound deliveries.

How does this position contribute to Microsoft’s mission?

This position supports Microsoft's mission by ensuring efficient inventory and asset management, which is essential for delivering reliable cloud services to empower individuals and organizations worldwide.

Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.