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(Senior) Manager Product Services – Client Software Delivery (m/f/d)

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
    Product
  • Berlin

AI generated summary

  • You need a relevant degree, 3+ years in IT consulting, technical expertise for stakeholder discussions, project management skills, and fluency in English and German. Industry knowledge is a plus.
  • You will support sales, conduct demos, define solutions, consult stakeholders, lead delivery projects, provide training, collect feedback, and remain a key client contact post-implementation.

Requirements

  • You have a bachelor’s or master’s degree (business, computer science or a related field) and +3 years of professional experience in IT consulting or software implementations.
  • You have the technical expertise to create and discuss technical concepts with IT stakeholders and developers (e.g., data, interfaces, ERP and CRM systems, software integration).
  • Well-founded experience with IT project management and agile methodologies is part of your skill set.
  • You have knowledge of and are enthusiastic about technology trends and digital topics, including cloud technologies, app development, and AI concepts.
  • You understand client needs and communicate appropriately among project stakeholders.
  • You have refined problem-solving skills to translate business needs into digital solutions.
  • You have strong interpersonal and communication skills and proactively, reliably, and enthusiastically work with clients, consultants, and developers.
  • Industry knowledge in Consumer Goods, Retail, Wholesale, Industrials or other B2B markets are a plus.
  • You are fluent in English and German.

Responsibilities

  • You will support Sales-Teams by conducting discovery meetings and performing client demos.
  • You will create technical solution presentations and technical proposals.
  • You will define digital solution scope by translating technical and business requirements into user stories.
  • You will perform requirements engineering with business and technical stakeholders as well as concepting and estimating the optimal solution.
  • You will consult business as well as technical stakeholders on how to implement / integrate the software from the client´s end.
  • Proof of value projects will be led by you.
  • You lead the client – specific delivery and client-specific customization projects and ensure that your project delivers in quality, on time and budget.
  • You will provide product trainings to the client and be the key contact person during hyper-care phase.
  • You are a key feedback provider to product management for the general product roadmap.
  • You remain a key contact for major clients after implementation.
  • Being a key stakeholder for product management, you will provide insights for client demand, product improvements, roadmap, and product strategy.

FAQs

What are the primary responsibilities of the (Senior) Manager Product Services role?

The primary responsibilities include supporting sales teams with discovery meetings and client demos, creating technical solution presentations, defining digital solution scope, performing requirements engineering, leading delivery and customization projects, providing product training, and being a key contact during the implementation phase.

What qualifications are required for this position?

Candidates should have a bachelor’s or master’s degree in business, computer science, or a related field, along with over 3 years of professional experience in IT consulting or software implementations.

What technical skills are necessary for this role?

The role requires technical expertise in creating and discussing technical concepts with IT stakeholders, including knowledge of data, interfaces, ERP and CRM systems, as well as software integration.

What industries experience is preferred for candidates?

Industry knowledge in Consumer Goods, Retail, Wholesale, Industrials, or other B2B markets is considered a plus.

Is knowledge of technology trends important for this position?

Yes, having knowledge of and enthusiasm for technology trends and digital topics, including cloud technologies, app development, and AI concepts, is important for this role.

What language proficiency is required?

Candidates must be fluent in both English and German.

What is the company's stance on diversity and inclusion?

Simon-Kucher believes in building a culture that embraces diversity, equity, and inclusion, ensuring individuals feel valued and that their contributions matter.

Are there opportunities for professional development?

Yes, the company offers an extensive training curriculum and learning programs, such as LinkedIn Learning, to help employees advance their careers.

What type of work environment can be expected?

The work environment is described as having a startup feel, characterized by an entrepreneurial spirit, openness, and integrity, with a strong team spirit among colleagues.

How can interested candidates apply for the job?

Interested candidates can submit their applications exclusively via the “Apply now” button provided in the job description.

Consulting
Industry
1001-5000
Employees

Mission & Purpose

Simon-Kucher & Partners is a global consulting firm specialising in strategy, marketing, pricing, and sales. They help companies across various industries optimise their revenue and profitability by developing innovative pricing strategies, improving sales processes, and enhancing market positioning. Their ultimate mission is to help businesses unlock their full commercial potential, driving sustainable growth and profitability. The company's purpose is to enable their clients to outperform the competition by leveraging deep market insights, data-driven strategies, and decades of expertise in pricing and revenue optimisation.