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Senior Operations Manager

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Colliers

27d ago

  • Job
    Full-time
    Expert Level
  • Business, Operations & Strategy
    Facilities Management
  • Toronto
  • Quick Apply

AI generated summary

  • You must have 15+ years in building operations, project management, team leadership, and ESG; possess SMA/FMA, HVAC, or RPA designations; and excel in problem-solving and strategic decision-making.
  • You will guide the operations team, manage time-sensitive tasks, implement energy efficiency and sustainability programs, and control expenses within budget.

Requirements

  • Minimum of 15 years progressive building operations experience including managing client and tenant relationships (Class A)
  • A track record of preparing, presenting, leading and managing capital projects from budgeting to completion.
  • Demonstrated Problem solving (teams, Clients, Vendors, Tenants)
  • Strategic thinking, innovative sourcing and implementing cost effective saving
  • Acquainted with all aspects of emergency management and supporting emergency response teams
  • Experienced with writing and managing tendering process for large scale contracts (RFQ/RFP) and client business cases
  • Proven decisive and effective decision making an asset.
  • Experience working with other departments an asset (construction, accounting, leasing)
  • Experience in managing and implementing ESG projects preferred
  • A track record of leading and managing building operation departments
  • Must be a proven team leader. Minimum 15 years of progressive team leadership
  • Experience with Critical Systems Environments
  • SMA and FMA designation, BES, SMT, HVAC technician or 5th/4th Class Engineer certified or equivalent preferred.
  • RPA designation or equivalent preferred

Responsibilities

  • Provide guidance and training the building operations team.
  • Able to effectively multi-task and to recognize and address important and time-sensitive tasks.
  • Ability to review operations to implement energy efficiency programs and to operate the building in accordance with sustainability programs.
  • An understanding of expense controls and ability to operate within established budgets.

FAQs

What is the primary responsibility of the Senior Operations Manager at Royal Bank Plaza?

The primary responsibility is to oversee the daily operation and routine maintenance of the physical building systems and tenant requests, while ensuring high-quality customer service.

How many years of experience are required for this position?

A minimum of 15 years of progressive building operations experience is required for this position.

What type of projects should the candidate have experience managing?

The candidate should have experience in preparing, presenting, leading, and managing capital projects from budgeting to completion.

Are there specific designations or certifications preferred for this role?

Yes, preferred designations include SMA and FMA, BES, SMT, HVAC technician, or a 5th/4th Class Engineer certification. RPA designation or equivalent is also preferred.

Is experience with environmental, social, and governance (ESG) projects preferred?

Yes, experience in managing and implementing ESG projects is preferred for this role.

Will the Senior Operations Manager be involved in budget management?

Yes, the Senior Operations Manager will have an understanding of expense controls and the ability to operate within established budgets.

Is knowledge of building codes required for the position?

Yes, knowledge of building and fire codes is a beneficial skill for this position.

Do you utilize specific software for building operations management?

Yes, experience with Yardi, Angus, or Building Engines work order system is a bonus skill for this position.

Are there opportunities for training and guidance within the team?

Yes, providing guidance and training to the building operations team is a part of the Senior Operations Manager’s responsibilities.

Accelerating Success

Real Estate
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

Colliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 66 countries, our 18,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. For more than 28 years, our experienced leadership with significant inside ownership has delivered compound annual investment returns of approximately 20% for shareholders. With annual revenues of $4.5 billion and $98 billion of assets under management, Colliers maximizes the potential of property and real assets to accelerate the success of our clients, our investors and our people. Learn more at corporate.colliers.com, Twitter @Colliers or LinkedIn.