FAQs
What responsibilities does the Service Delivery Manager have?
The Service Delivery Manager is responsible for data-led demand planning, analyzing shifts and routes for efficiency, overseeing the service delivery team, ensuring the fulfillment of corporate event commitments, providing training for clinicians, preparing reports, reviewing SOPs and SLAs, engaging with the Quality Management System, and managing fleet operations.
What qualifications and experience are required for this role?
Candidates need a minimum of 3 years’ experience in a similar role, proven leadership skills, strong analytical skills with attention to detail, excellent communication and influencing abilities, strong organizational skills, the ability to work under pressure, a results-driven mindset, and the capability to operate relevant systems.
Is there a probation period for new employees?
Yes, there is a probation period for new employees, after which they may become eligible for certain benefits, such as private health insurance.
What benefits does the company offer?
The company offers a competitive salary, private health insurance, increasing annual leave with length of service, an additional ‘Me Day’ leave, a monthly health and wellness allowance, a Bike to Work Scheme, a Taxsaver scheme, employee assistance programs, discounted treatments, a death in service benefit, and opportunities to participate in social events organized by the Social Committee.
What is the company's approach to training?
The Service Delivery Manager is responsible for ensuring that clinicians are fully prepared for the specific requirements of the clients and locations where they operate, which includes delivering appropriate training.
What types of services does Spectrum Health provide?
Spectrum Health provides GP, Nursing, Physiotherapy, Podiatry, Dietetics, and Ergonomic services, available on a private, corporate, or insurance cover basis.
How does Spectrum Health ensure the effectiveness of its service delivery?
The Service Delivery Manager is tasked with optimizing team utilization through data-led planning, analytics, performance oversight, and engagement with the Quality Management System to identify areas for improvement.
What type of work environment can I expect?
The work environment is dynamic and fast-paced, requiring the ability to work under pressure, collaborate cross-functionally, and maintain a focus on results.
Does the role involve any staff management responsibilities?
Yes, the Service Delivery Manager oversees the service delivery team, which includes managing staff performance, involvement in appraisals, and recruitment processes.
How does the company support employee wellness?
The company supports employee wellness through a monthly personal health and wellness allowance, an Employee Assistance Programme, and providing additional leave for activities that foster personal growth, such as volunteering or learning new skills.